IT Service Desk Associate
About The Position
Are you looking to join a global technology department for an industry-leading financial advisory firm? Fisher Investments is looking for motivated technologists to support our business applications. If you want to make a difference as we develop scalable solutions to support our global growth, we want to hear from you! The Opportunity: The Service Desk Associate works in the office and provides in-depth desktop support to Fisher Investments and its employees. You will manage troubleshooting, diagnosing and resolving complex PC and network problems. You will report directly to the Team Lead.
Requirements
- Bachelor's degree, technical certifications or combination of education and hands-on experience required
- 1+ years of experience in IT and Infrastructure and Operations preferred
- Excellent customer service skills required
- Answer calls and respond accurately and to inquiries
- Work independently and prioritize work based upon business needs
- Work through requests of end users
- Exemplary written and verbal communication skills
Nice To Haves
- A+ Certification preferred
- Expertise in Problem Management, Incident Management, Configuration Management, and the overall Information Technology Infrastructure Library (ITIL) framework a plus
- Experience in decision-making/troubleshooting
Responsibilities
- Provide tier 1 and tier 2 support to end-users in an efficient and effective manner
- Perform installation, repair, and preventative maintenance of end user software and hardware
- Establish network connectivity and hardware and software configuration
- Support third-party software applications
- Responsible for tracking, resolving, or escalating all incidents and requests in ServiceNow appropriately
- Execute physical end-user inter- and intra- office relocation services
- Responsible for software pushes and desktop imaging
- Help develop and improve the Service Desk's efficiency and customer service rating
- Orders equipment and services for employee business usage
- Provide a prompt response to user requests for information and assists in application system problem resolution
- Work onsite, under direct supervision, in a team-based and open office environment
Benefits
- 100% paid medical, dental and vision premiums for you and your qualifying dependents
- A 50% 401(k) match, up to the IRS maximum
- 20 days of PTO, plus 10 paid holidays
- Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Professional, Scientific, and Technical Services
Number of Employees
5,001-10,000 employees
