IT Service Desk Associate III- MySQL
About The Position
The IT Service Desk Associate III is responsible for logging incident and service request details, categorizing and prioritizing them, and providing customer service resolution for operational and service-related incidents. This role also involves routing incidents and service requests that cannot be immediately handled, managing requests and incident reports from customers, and determining involved CIs. The associate delivers courteous services, resolves or escalates incidents and requests, updates and validates incident information, and obtains additional information from requesters and end-users to ensure incidents are resolved and closed. The position also includes performing other duties as assigned and complying with all policies and standards.
Requirements
- Vocational Diploma / Short Course Certificate, Bachelor's/College Degree, Engineering (Computer/Telecommunication) or equivalent.
- At least 6 months to 1 year experience in SQL.
- Background in VMWare.
Responsibilities
- Logs all incident and service request details.
- Categorizes and prioritizes codes.
- Provides customer service resolution for operational and service-related incidents.
- Routes incidents and service requests that cannot be immediately handled.
- Manages requests and incident reports from customers.
- Determines which CIs are involved in the incident.
- Delivers courteous services and is responsible for end-user requests.
- Resolves or escalates incidents and requests, as needed.
- Updates and validates all incident information.
- Obtains additional information from the requester and end-users.
- Ensures that incidents are resolved and closed.
- Performs other duties as assigned.
- Complies with all policies and standards.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
