IT Service Desk Assistant (Temporary/Part-time)
About The Position
The IT Service Desk Assistant is an entry-level role at Pima Community College (PCC), designed for individuals interested in starting a career in IT. This role is essential in providing technical support to students, faculty, and staff across multiple campuses. Initially based at the District Office, the position involves answering phone calls, handling support tickets, and troubleshooting various IT issues. As needs arise, there may be opportunities to assist at different campuses, offering valuable hands-on experience. The work schedule for this position is flexible and may include working evenings and weekends and local travel.
Requirements
- High school diploma or GED
- Proficiency in Windows and Macintosh operating systems
- Ability to troubleshoot software applications
Nice To Haves
- Strong customer service orientation
- Basic understanding of Gmail and Google Apps
- Proven ability to troubleshoot hardware, software, and networking issues
- Excellent verbal and written communication skills
- Self-starter with the ability to learn quickly and work independently
Responsibilities
- Provide IT support to PCC students, faculty, and staff
- Serve as a support resource for campus Tech Corner services
- Respond to user queries related to Google Apps, MyPima, and other PCC systems
- Assist in configuring mobile devices for PCC's wireless networks
- Diagnose and resolve a variety of computing and support issues
- Address virus and malware-related problems
- Support users experiencing difficulties with instructional software
- Effectively communicate technical information to a non-technical audience
- Utilize the service desk ticketing system to log issues and resolutions
- Undertake additional duties as required
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Industry
Educational Services
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
