IT Service Desk Analyst

Omni Hotels & Resorts•Dallas, TX

1d•Onsite

About The Position

The Service Desk Analyst effectively responds to phone and online inquiries for assistance with the company's computer and IT systems/applications in order to identify, troubleshoot and quickly resolve issues while aiming to eliminate recurrences.

Requirements

Bachelor’s degree in Information Technology or related and/or equivalent work experience a plus
Experience in Microsoft applications
Experience with Dell servers and clients, HP and Dell printers
Strong customer service and problem solving skills
Ability to troubleshoot problems in a methodical and thorough manner
Ability to work calmly in a fast-paced, sometimes high-pressure environment
Ability to prioritize and escalate issues as needed to ensure good customer service
Able to manage time and work independently as part of a helpdesk work environment in a fast-paced, mission-critical environment

Responsibilities

Rapidly respond to online and phone inquiries from properties
Provide support on all IT and computer systems within the organization
Assist in monitoring all computer systems within the organization that are operational throughout the day
Responsible for on-call duties when scheduled
Perform diagnoses on system problems recommend and implement solution or draw upon other resources to resolve issues
Troubleshoot network and system problems, via phone, remote access or site visit, if necessary
Perform routine maintenance functions, including audits and system maintenance
Respond to other department requests for assistance with devices
Troubleshoot wide area network problems and assist in administration of networks
Install and troubleshoot applications
Provide primary desktop support for the corporate office
Perform special projects and other responsibilities as assigned