IT Service Desk Analyst

TEKsystems • Appleton, WI

2d • $22 - $25 • Remote

About The Position

We're partnering with an organization in the Appleton area that is looking to add a Service Desk Analyst to their team. This is an excellent opportunity for someone looking to grow their IT support career in a collaborative environment with strong long-term potential. A CompTIA A+ or Google IT Support Professional Certification is required for consideration. This role supports end users across a variety of technologies and business applications. You'll handle incoming support requests via phone, email, and ticketing systems, troubleshoot technical issues, and provide exceptional customer service to employees at all levels of the organization.

Requirements

• CompTIA A+ or Google IT Support Professional Certification (required)
• Previous help desk, service desk, technical support, or customer support experience (2+ years of experience)
• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication abilities
• Comfortable supporting users at all levels of an organization
• Strong organizational skills with the ability to prioritize and multitask
• High attention to detail and accurate documentation habits
• Team-oriented mindset with a willingness to learn and take initiative

Nice To Haves

• Experience with Windows, Active Directory, Microsoft 365, and ticketing systems is preferred

Responsibilities

• Provide first-level technical support for hardware, software, application, and phone-related issues
• Respond to incoming calls, emails, and support tickets from internal users
• Troubleshoot and resolve issues related to Windows environments, Microsoft 365, SharePoint, and other business applications
• Install, configure, and load software on PCs and devices
• Support user account and system access requests
• Track and document issues, resolutions, and hardware assets
• Update and maintain hardware inventory databases
• Escalate issues when necessary and partner with other support teams for resolution
• Participate in training, shadowing, and ongoing development to build knowledge of internal systems and applications

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed