IT Service Desk Analyst

Master Electronics•Phoenix, AZ

1d•$24 - $28•Onsite

About The Position

Join our Phoenix team as an IT Service Desk Analyst and be the friendly, solutions-focused first point of contact employees can count on when technology gets in the way. You’ll combine technical troubleshooting with strong communication and customer service skills to resolve issues, keep teams productive, and create a positive support experience. This is a great opportunity for someone who enjoys solving problems, helping others, and making an everyday impact across the organization.

Requirements

Familiarity with Windows hardware/software and Office 365 environments
Strong analytical and problem-solving skills
Ability to multi-task with high attention to detail
Excellent communication and customer service skills for troubleshooting and issue resolution

Responsibilities

Monitor and manage IT support tickets, ensuring issues are prioritized, documented, and resolved on time
Troubleshoot hardware, software, and system issues for end users
Provide support in person, remotely, by phone, or through chat
Partner with IT teams to resolve more complex technical issues
Communicate solutions clearly and help users understand how to resolve common issues
Support employee onboarding, access changes, and account updates
Set up and configure laptops, desktops, printers, scanners, and other equipment
Stay current on software, hardware, and system updates
Perform routine maintenance on company-issued equipment
Maintain and update IT documentation and support resources