IT Service Desk Analyst II

Audubon Companies • Houston, TX

13d • Onsite

About The Position

Audubon is seeking a Help Desk / Service Desk Analyst II to join its team in the Houston, Texas office. The analyst supports internal company computer users by phone, through remote management tools, and directly in person. The role calls for a team player with excellent interpersonal skills who is willing to assist across service desk areas.

Requirements

• At least 1 year of relevant experience in a Service Desk environment; the posting also states that the role requires 2+ years of help desk technician experience.
• Experience creating Active Directory accounts and resetting passwords.
• Experience supporting and setting up iPads and smartphones.
• Experience using ticketing software.
• A proven track record of maintaining an 85–95% first-call resolution rate.

Nice To Haves

• Bachelor’s degree preferred, but not required.

Responsibilities

• Provide direct, telephone, and remote desktop support to internal company computer users courteously and professionally, following established procedures.
• Install, maintain, and support computer systems to ensure maximum uptime and optimal refresh intervals.
• Capture and deploy system images.
• Set up and maintain Active Directory accounts.
• Record support activities in the Service Desk ticketing system, capturing actions and results.
• Understand and comply with applicable Service Level Agreements, policies, and procedures.
• Monitor all available ticket entry points to ensure tickets are addressed efficiently.
• Integrate with third-party deployment and support providers as required.
• Complete other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed