IT Service Desk Analyst I
About The Position
The IT Service Desk Analyst I provides Tier 1 technical phone support and customer service to Moffitt end users and affiliated parties, including internal administrative, clinical, and research employees and external users accessing the Moffitt Patient Portal. The role requires technical competency in supporting multiple enterprise operating systems, hardware platforms, and software. Duties may extend beyond routine troubleshooting to include hardware and software installation, repair, relocation, maintenance, and support. The analyst also assists with PC builds, reviews software needs, and processes other Information Technology service requests as necessary.
Requirements
- High school diploma or GED.
- Excellent customer service skills.
- Understanding of hardware and architecture.
Nice To Haves
- Bachelor's degree.
- Experience with healthcare applications.
- Familiarity with industry best practices.
- MCSEA+ Certification.
Responsibilities
- Provide Tier 1 technical phone support and customer service to Moffitt end users and affiliated parties.
- Support internal administrative, clinical, and research employees and external users of the Moffitt Patient Portal.
- Troubleshoot issues involving enterprise operating systems, hardware platforms, and software.
- Install, repair, relocate, maintain, and support hardware and software.
- Assist with PC builds.
- Review software needs.
- Process other Information Technology service requests.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
