IT Service Desk Analyst I

Nemacolin Career • Farmington, PA

7d • Onsite

About The Position

At Nemacolin, the IT Service Desk Analyst I provides responsive, professional technical support to associates across the resort. This position serves as a first point of contact for technology-related issues, assisting with hardware, software, networking, and end-user support while ensuring a high level of service and timely resolution. The ideal candidate combines strong technical aptitude with exceptional communication and customer service skills. Success in this role requires the ability to troubleshoot effectively, prioritize multiple requests, document solutions accurately, and remain composed in a fast-paced hospitality environment.

Requirements

• High School graduate.
• Must be 18 years or older
• At least 1 year of experience with LAN/WAN technologies
• Must maintain knowledge of Nemacolin Woodlands Resort activities and services
• Possess excellent communication, analytical and documentation skills and have a desire to work with other people in a team environment
• Have the ability to take direction and work under stressful situations
• Possess extraordinary phone skills

Nice To Haves

• Associate’s Degree in IT or related field preferred
• Internet/Intranet experience is a plus
• Must be flexible in scheduling and able to work evenings, weekends and all holidays

Responsibilities

• Install hardware, software, operating systems and office applications including: Unpacking new equipment and installing and removing options in PCs, Installing and configuring software, Performing backups of workstations and servers, Provisioning systems through vmWare
• Work with structured wiring systems, maintain, troubleshoot and support fiber optic and copper connectivity.
• Maintain, troubleshoot, and support network hardware in LAN, WAN, and wireless configurations
• Perform functions such as writing reports, maintaining accurate records, etc.
• Inform management of problem trends and provide status reports.
• Properly maintain records of helpdesk-related activities.
• Provide end user support in a timely and courteous manner.
• Prioritize tasks to handle multiple projects simultaneously.
• Other job duties as assigned.

Benefits

• Paid training and continuous learning opportunities
• Leadership development and accelerated leadership pathways
• Mentorship, coaching, and cross-functional experience
• Monthly recognition opportunities for associates, leaders, and teams
• Competitive compensation and attractive 401(k) program
• Medical, dental, and vision coverage available
• Paid time off
• Educational and career advancement support
• Savings across resort dining, retail, spa, and activities
• Discounted associate meals, dry cleaning, and uniform services
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED