IT Service Desk Agent
About The Position
The IT Service Desk Agent provides first-level technical support to students, faculty, staff, and other authorized users. This position serves as a primary point of contact for technology-related questions, incidents, and service requests received through telephone, email, chat, walk-in support, and the IT service management system. The Service Desk Agent delivers timely, courteous, and effective assistance; documents customer interactions accurately; resolves common technology issues; and escalates more complex matters to the appropriate technical support team. This is an entry-level position designed for an individual who has foundational technical knowledge, strong customer-service skills, and an interest in developing a career in information technology.
Requirements
- Foundational technical knowledge
- Strong customer-service skills
- Interest in developing a career in information technology
Responsibilities
- Provides first-level technical support to students, faculty, staff, and other authorized users.
- Serves as a primary point of contact for technology-related questions, incidents, and service requests.
- Receives requests through telephone, email, chat, walk-in support, and the IT service management system.
- Delivers timely, courteous, and effective assistance.
- Documents customer interactions accurately.
- Resolves common technology issues.
- Escalates more complex matters to the appropriate technical support team.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
