IT Service Delivery Specialist

ENTACT•Westmont, IL

3d•$75,000 - $85,000•Hybrid

About The Position

ENTACT is actively seeking an IT Service Delivery Specialist for our Westmont Office. This position will follow a hybrid work schedule with a combination of in-office and remote work. The salary range of this position is $75,000/yr. - $85,000/yr. commensurate with experience. The IT Service Delivery Specialist is a dynamic, hands-on role responsible for providing both Tier 1 and advanced technical support. This position ensures seamless IT operations by troubleshooting and resolving hardware, software, networking, and system-related issues while maintaining a strong focus on user satisfaction, system reliability, and operational efficiency. The IT Service Delivery Specialist plays a critical role in both day-to-day support and strategic IT initiatives. Occasional after-hours or weekend work may be required for critical issues or project rollouts. The work may be remote, on-site or hybrid depending on organizational needs.

Requirements

5-7 years of experience in IT support or a related technical field.
Associate or bachelor’s degree in information systems, business administration, data analytics, or related field preferred.
Relevant certifications (CompTIA Network+, Microsoft M365 Fundamentals, Azure Fundamentals, ITIL, etc.) preferred.
Strong working knowledge of: Windows and macOS operating systems
Microsoft 365 suite (Outlook, Teams, SharePoint, OneDrive)
Active Directory, Group Policy, and Exchange administration
Network fundamentals (DNS, DHCP, TCP/IP, VPN, etc.)
Experience with remote desktop tools and ticketing systems (e.g., ConnectWise, ServiceNow, Zendesk).
Experience supporting enterprise systems such as VoIP, MDM, or SCCM preferred.
Exposure to scripting (PowerShell, Bash, etc.) is a plus.
Excellent problem-solving skills and ability to work independently.
Strong interpersonal and communication skills with customer service orientation.
Ability to prioritize and manage multiple issues in a fast-paced environment.

Nice To Haves

Associate or bachelor’s degree in information systems, business administration, data analytics, or related field
Relevant certifications (CompTIA Network+, Microsoft M365 Fundamentals, Azure Fundamentals, ITIL, etc.)
Experience supporting enterprise systems such as VoIP, MDM, or SCCM
Exposure to scripting (PowerShell, Bash, etc.)

Responsibilities

Serve as the first point of contact for IT support while also resolving escalated, complex technical issues.
Troubleshoot and resolve complex hardware and software problems, including desktops, laptops, mobile devices, printers, and peripherals.
Provide support for network connectivity issues, VPN access, remote desktop, and Wi-Fi problems.
Manage user accounts, groups, and permissions in Active Directory, Exchange/Office 365, and other systems.
Install, configure, and maintain software applications and operating systems.
Perform root cause analysis and recommend solutions for recurring issues.
Document solutions and contribute to the IT knowledge base.
Assist with system upgrades, patch management, and deployments.
Support enterprise systems including Office 365, SharePoint, Exchange, and antivirus solutions.
Collaborate with MSP support and other departments on infrastructure or application-related issues.
Participate in IT projects (e.g., office moves, hardware rollouts, application testing).
Troubleshoot and resolve complex hardware and software problems, including desktops, laptops, mobile devices, printers, and peripherals.