IT Service Delivery Manager

GFL Environmental Inc. • Mokena, IL

4d • Onsite

About The Position

The IT Service Delivery Manager (ITSDM) oversees the delivery of IT services to GFL Operations, ensuring that services meet agreed-upon service levels and quality standards. The role works with IT professionals, other departments, business leaders, subject matter experts, and vendors to improve processes and support business objectives. The ITSDM reports to the IT Service Delivery Director and is based in Mokena, Illinois.

Requirements

• Bachelor’s degree in computer science, information technology, or a related field.
• Five years of experience in IT service delivery management or a related role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills, including the ability to interact effectively with clients, stakeholders, and vendors.
• Understanding of IT service management principles, processes, and frameworks such as ITIL.
• Proficiency in project management tools and methodologies.
• Sound knowledge of IT infrastructure, systems, and software applications.
• Ability to work under pressure and prioritize tasks in a fast-paced environment.

Nice To Haves

• A master’s degree.
• Relevant certifications, such as ITIL or PMP.

Responsibilities

• Develop and maintain strong, productive relationships with business leaders.
• Consult with business leaders to identify strategic technology needs, provide guidance based on industry trends, and support service-line or regional business objectives.
• Improve communication and build credibility and trust between operational groups and IT.
• Engage with the business to understand technology requirements and recommend related business process improvements.
• Act as a liaison between the business and IT to communicate needs and discuss critical success factors.
• Facilitate cooperation among business subject matter experts, IT staff, and vendors.
• Assist with prioritizing activities within and across operational groups.
• Translate business vision into a shared understanding that enables execution by business and IT personnel.
• Manage stakeholder expectations and take accountability for service delivery.
• Monitor IT projects and changes affecting the business to support successful implementation and continued credibility of IT.
• Act as a single point of contact for requests.
• Conduct needs and impact analyses on business requests to identify opportunities to connect programs, processes, and systems for greater efficiency.
• Collaborate with other IT Business Partners to develop strategies for aligning business groups where appropriate.

Benefits

• Four medical plan options, including an HSA with employer contribution and match program.
• Dental coverage.
• Vision coverage.
• Employee Assistance Program with free counseling services.
• Paid time off.
• 401(k) with employer match.
• Competitive wages.
• Career growth opportunities.
• Continuous learning opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager