IT Service Delivery Coordinator
About The Position
Mathematica applies expertise at the intersection of data, methods, policy, and practice to improve well-being around the world. We collaborate closely with public- and private-sector partners to translate big questions into deep insights that improve programs, refine strategies, and enhance understanding using data science and analytics. Our work yields actionable information to guide decisions in wide-ranging policy areas, from health, education, early childhood, and family support to nutrition, employment, disability, and international development. Mathematica offers our employees competitive salaries and a comprehensive benefits package, as well as the advantages of being 100 percent employee owned. As an employee stock owner, you will experience financial benefits of ESOP holdings that have increased in tandem with the company’s growth and financial strength. You will also be part of an independent, employee-owned firm that is able to define and further our mission, enhance our quality and accountability, and steadily grow our financial strength. Read more about our benefits here: Benefits at a Glance.
Requirements
- High school diploma and 3 years’ experience, or a BA/BS with coursework in computer science or a related field preferred.
- A combination of equivalent education and work experience related to technology may be substituted for the above requirements.
- 2+ years of experience preferred in support and/or installation and troubleshooting of PCs, printers, and other peripherals.
- Knowledge in the installation and support of a variety of PC-based software packages, such as Microsoft Office.
- Demonstrated ability to support a Windows operating environment.
Responsibilities
- Provisions and configures workstations, peripherals, and other hardware.
- Assists staff with troubleshooting and break/fix issues as needed.
- Responds to and resolves problems with workstations, printers, software, and other peripherals in a timely manner as requested.
- Installs PC-based software packages on staff computers, such as Microsoft Office, SAS, and various business and data analytics packages.
- May assist with application and network troubleshooting.
- Other duties may be assigned as needed.
Benefits
- competitive salaries
- comprehensive benefits package
- 100 percent employee owned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
