IT Security Support Engineer

Motorola Solutions•Richardson, TX

5d•Onsite

About The Position

Motorola Solutions is seeking an IT Systems Support Engineer to join the Theatro IT and Security team. This role focuses on supporting production cloud and local systems for the Theatro SaaS product, driving security programs, and supporting customer systems tests. The position emphasizes desktop and server operations, virtualization, endpoint management, network support, and security, ensuring smooth day-to-day IT operations, supporting end users, and maintaining reliable systems.

Requirements

Bachelor's Degree OR 2+ years of IT/IT Support/Systems Support experience
Strong troubleshooting skills across desktop, server, and virtualization environments.
Proficiency in enterprise network and wireless environments (troubleshooting, monitoring, endpoint connectivity)
Familiarity with enterprise virtualization and backup platforms.
Ability to support both Windows and Linux server environments at an operational level.
Strong communication and documentation skills.

Nice To Haves

scripting/automation (PowerShell, Python)
awareness of compliance frameworks
exposure to cloud identity and productivity platforms

Responsibilities

Troubleshoot Windows and macOS devices (hardware, drivers, updates, imaging).
Provision and configure laptops, desktops, and mobile devices, including VPN clients.
Provide Tier 2 escalation support for user issues, including peripherals (monitors, printers, docks).
Support enterprise virtualization platforms (VM lifecycle, patching, monitoring).
Perform core server administration tasks (file shares, account checks, group policy troubleshooting).
Support backup and recovery workflows.
Assist with Linux-based systems at an operational level (logs, service restarts, troubleshooting).
Monitor enterprise network and wireless dashboards for health and performance.
Diagnose endpoint connectivity issues (IP/DNS problems, VLAN mismatches, switchport issues).
Provide network support and escalate complex issues to senior networking staff when necessary.
Participate in onboarding/offboarding workflows (hardware setup, account validation, access checks).
Troubleshoot end-user issues in productivity and collaboration platforms (email, file sharing, meetings, documents).
Provide support for VPN connectivity at the end-user level.
Create and maintain troubleshooting guides, SOPs, and knowledge base articles.
Document fixes and workflows for repeatability.
Contribute to user-facing guides and training materials where needed.
Assist with asset lifecycle management (hardware/software tracking, inventory updates).
Provide occasional end-user training on common tools and workflows.