IT Security Supervisor, GRC

University of California, San Francisco•San Francisco, CA

About The Position

The IT Security Supervisor, GRC, supports the Manager of Cyber Risk Management with expertise in cybersecurity risk management, contractual and regulatory compliance, and security control frameworks. The role serves as functional leader for the Governance, Risk, and Compliance team and directs day-to-day execution of enterprise cyber risk and compliance services across UCSF Health, Campus, Foundation, and affiliated environments. The position provides sustained staff direction, work prioritization, mentoring, training, escalation handling, and quality oversight across complex risk assessments—including AI solutions—security exceptions, policy interpretation, contract and third-party reviews, and enterprise compliance activities involving PCI-DSS, HIPAA, UC policy, and NIST-based frameworks. It leads organization-wide projects and program improvements, including ServiceNow IRM and IT Service Management workflows, metrics, training, quality controls, and operating standards, and employs AI solutions to increase service capacity and accelerate delivery. The supervisor regularly interfaces with senior stakeholders, auditors, and business owners; provides expert guidance and operational direction to team members; and works with the UC Office of the President and other UC campuses on system-wide initiatives. The role is described as carrying sustained staff direction, program accountability, and enterprise operational leadership responsibilities.

Requirements

Bachelor's degree in a related area and/or equivalent experience and training.
At least five years of progressively responsible experience in cybersecurity, information security, governance, risk and compliance (GRC), or a related field.
Advanced knowledge of cybersecurity, privacy, and compliance laws, regulations, standards, and policy frameworks relevant to higher education and healthcare, including UC and UCSF policy, PCI DSS, HIPAA Security Rule, NIST frameworks, and audit expectations.
Experience directing and coordinating technical or risk/compliance staff, including assigning and prioritizing work, setting expectations, coaching, mentoring, training, and reviewing work quality.
Experience providing day-to-day functional leadership for a security, risk, or compliance program, including operational coordination, issue escalation, quality oversight, and continuous improvement.
Advanced experience leading security risk assessments, compliance reviews, remediation planning, and risk-based decision-making across healthcare, research, education, implementation, and vendor environments.
Demonstrated ability to determine, recommend, and communicate courses of action to departments and leadership on IT security, compliance, and risk matters in complex operational environments.
Experience developing, implementing, and improving security workflows, standards, procedures, metrics, reporting, quality controls, and program documentation.
Advanced experience with GRC or IRM platforms, risk assessment processes, security exceptions, risk acceptance, audit response, and related compliance activities.
Advanced ability to analyze complex technical, operational, and compliance issues and develop defensible, risk-based recommendations using sound judgment.
Broad knowledge of cybersecurity concepts and operating principles, including networks, applications, cloud services, encryption, identity and access management, logging, endpoint security, third-party services, enterprise applications, hardware, software, and vendor IT products.
Strong written and verbal communication skills, including preparing reports, presentations, guidance, and other materials for varied audiences, including senior leadership.
Experience interfacing with auditors, assessors, executives, project teams, and cross-functional stakeholders on significant security, compliance, or risk matters.
Advanced interpersonal, consultative, and influence skills to work effectively with technical and non-technical personnel at all organizational levels and build productive working relationships.

Nice To Haves

Advanced coursework or training in cybersecurity, risk management, audit, or compliance.
At least three years of experience supervising, leading, or providing sustained direction to professional staff.
Knowledge of institutional processes, governance structures, and regulated data environments in higher education and/or healthcare.
ServiceNow IRM, GRC, or ITSM experience.
PCI ISA, CISSP, CISA, or CRISC certification.
ServiceNow IRM, GRC, or comparable platform certification.

Responsibilities

Provide functional leadership for the Cyber Risk & Assurance team through daily and weekly stand-ups, one-on-ones, work coordination and prioritization, mentoring, training, escalation management, quality review, and governance cadence support.
Serve in a lead capacity for operational decision-making and cross-functional coordination.
Lead Cyber Risk & Assurance program development and operations, including ServiceNow IRM and related workflow design, standards and procedures, knowledge content, metrics and reporting, roadmap development, training materials, and continuous process improvement.
Lead and perform complex enterprise cyber risk and compliance assessments across vendor, implementation, research, healthcare, education, enterprise IT, and administrative engagements.
Determine assessment approaches, analyze findings, recommend mitigations, and guide exceptions, corrective actions, and risk acceptance activities.
Serve as UCSF's lead PCI DSS subject matter expert and Internal Security Assessor.
Direct PCI-related technical compliance activities, annual assessment support, scoping and descope strategy, evidence review, remediation guidance, vendor security review, and coordination with the Controller's Office, merchants, IT teams, UC peers, and assessors.
Develop and maintain policy, standards, and governance content aligned to UC policy, UCSF security requirements, HIPAA, NIST, PCI DSS, and related frameworks.
Participate in policy design sessions, compliance readbacks, governance meetings, and leadership advisory discussions regarding control alignment and program direction.
Perform other duties as assigned.