IT & Security Operations Manager

Clearstory•Walnut Creek, CA

1d•Remote

About The Position

Clearstory is looking for an IT & Security Operations Manager to manage and improve the day-to-day operations of our IT, security compliance, and corporate systems infrastructure. We've built a solid foundation - SOC 2 compliance tooling in Vanta, structured onboarding and offboarding workflows, a vendor security review process, and a cross-functional data governance program. What we need is a dedicated owner to manage these programs day-to-day, project manage key deliverables, maintain what's already working, and identify opportunities to improve and scale as we grow. If you thrive as the go-to person for IT, compliance coordination, and keeping an organization running smoothly, this role is for you.

Requirements

4-7 years of experience in IT operations, security operations, or SaaS business operations
Hands-on SOC 2 evidence collection and audit coordination experience (not just awareness - you've done the work)
Google Workspace administration experience (security settings, groups)
Experience with compliance platforms like Vanta, Drata, or similar
SaaS vendor management experience - renewals, license optimization, procurement intake
Comfort with automation tools to streamline established workflows
The ability to work directly with a CTO on security operations without needing hand-holding on fundamentals
A builder's mindset - you'd rather create a process than follow a broken one, and you document what you build

Nice To Haves

Experience completing customer security questionnaires
Office or facilities coordination at a startup
MDM deployment experience

Responsibilities

Manage day-to-day identity and access management - Google Workspace admin, Slack admin, AI platform administration, shared inbox management
Run employee onboarding provisioning - Day 1 account creation, checklist management, Vanta security onboarding, welcome communications, completion tracking
Run employee offboarding - access revocation, system owner coordination, equipment return, deprovisioning verification within SLA
Serve as the internal IT point of contact - password resets, hardware troubleshooting, software support, connectivity issues
Manage the asset lifecycle - laptop procurement, serial number tracking, equipment reassignment, peripherals ordering
Coordinate the annual SOC 2 audit process - project manage evidence collection, organize documentation, track control status in Vanta, follow up on remediation, and liaise with external auditors
Execute quarterly and annual access reviews, verifying active users against the employee roster, documenting findings, and remediating stale access
Manage Vanta day-to-day - dashboards, weekly compliance summaries, Trust Center access requests, failed test remediation
Monitor and drive employee security compliance - agent installs, 1Password provisioning, MFA enforcement, security awareness training
Take first pass on inbound customer security questionnaires and maintain an answer library to streamline future responses
Track and execute data governance action items from biweekly cross-functional meetings - tool policy enforcement, vendor risk monitoring, etc.
Maintain and improve a centralized SaaS inventory - tools, seat counts, renewal dates, and costs. Keep a renewal calendar with advance notice to budget owners
Manage new software requests - intake, triage, security review routing, approval tracking, provisioning
Prepare vendor security assessments - collect SOC 2 reports, DPAs, and documentation for CTO review and approval
Support office IT and facilities - conference room AV, key fob provisioning, building management coordination
Document key processes - onboarding/offboarding runbooks, SOC 2 evidence collection guides, vendor review steps, AI usage best practices
Identify and implement automation opportunities - workflows for onboarding triggers, access request routing, renewal reminders, and offboarding checklists