IT Security Manager, Authentication & Authorization
About The Position
As an IT Security Manager supporting Authentication, Authorization, and Web Security Operations, you will lead a high-performing team responsible for securing customer-facing platforms while enabling digital innovation. This role is critical in modernizing how work is managed and delivered—driving structured intake, workflow transformation, and operational excellence across core security services. You will partner closely with Digital, Application Development, and Business teams to ensure security solutions are delivered efficiently, transparently, and at scale. Success in this role requires a balance of technical leadership, process discipline, and strong stakeholder engagement. This role is remote; however, candidates must reside within a reasonable commuting distance of one of the following Voya office locations: Windsor, CT; Boston, MA; Atlanta, GA; Minneapolis, MN; or Charleston, SC to support periodic onsite collaboration and team engagements.
Requirements
- Proven experience managing technical teams (7+ direct reports preferred)
- Strong experience in Identity & Access Management (IAM), authentication, or web security environments
- Demonstrated success implementing or improving: Workflow processes, Intake models, SLAs and delivery tracking, Operational reporting and dashboards
- Experience working closely with application development or digital product teams
- Strong leadership, communication, and stakeholder management skills
Nice To Haves
- IBM Verify Identity Access (ISVA / WebSEAL)
- IBM DataPower
- Keycloak, Okta, PingFederate, Azure Entra API management or authentication platforms
- Tools like ServiceNow for workflow management
Responsibilities
- Lead and manage a team of ~8–10 engineers responsible for authentication, API security, and web security platform delivery
- Drive team productivity, accountability, and output optimization
- Establish clear ownership, priorities, and expectations across the team
- Build and enforce structured intake processes for work requests from digital/application teams
- Transition the team from ad hoc tracking (email/spreadsheets) to formal workflow management (e.g., ServiceNow)
- Define SLAs, prioritization models, and delivery timelines
- Implement tracking, reporting, dashboards, and performance metrics
- Ensure consistent visibility into work status, throughput, and delivery outcomes
- Partner closely with Digital, Application Development, and Business teams
- Translate business requests into structured, actionable work for the team
- Act as a liaison between technical teams and business stakeholders
- Ensure clear communication of delivery timelines, risks, and outcomes
- Oversee delivery and configuration across key platforms including: IBM Verify Identity Access (formerly WebSEAL / ISVA), IBM DataPower (API management layer), Authentication and access management solutions
- Ensure secure, scalable support of customer-facing applications
- Guide the team in implementing changes, enhancements, and configurations
- Drive continuous improvement in how work is executed and delivered
- Introduce governance, quality control, and accountability frameworks
- Improve consistency in documentation, intake, and delivery practices
Benefits
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
