IT /Security Engineer

Connvertex Technologies • San Francisco, CA

2d

About The Position

This role focuses on providing IT support and managing the technology infrastructure for the company. Key responsibilities include device lifecycle management, identity and access management, MDM administration, endpoint troubleshooting, and network support. A significant aspect of the role involves automation to reduce manual tasks and improve efficiency, leveraging scripting, workflow tools, and AI integration. The engineer will be the first point of contact for various technical issues and will be involved in new-hire onboarding and offboarding processes.

Requirements

• Scripting/automation (Bash, shell, python or golang)
• IAM (OKTA)
• Terraform
• macOS troubleshooting
• Windows support
• Jamf Pro / MDM — device lifecycle management
• Okta / SSO / MFA — identity and access management
• Google Workspace administration
• Slack — primary comms and support channel
• Hardware lifecycle: procurement, imaging, deployment, decommission
• Ticketing systems: Zendesk, ServiceNow, or Jira Service Management
• Networking basics: TCP/IP, DNS, DHCP, VPN
• Employee onboarding and offboarding flows
• Asset inventory tracking
• Clear communication with technical and non-technical stakeholders

Nice To Haves

• Microsoft Intune / Azure AD
• Cisco Meraki
• Zoom / Webex / AV conference room support
• Workspace ONE
• LastPass / 1Password
• Atlassian (Jira, Confluence) / GitHub
• AWS / GCP at triage level
• Bash or Python scripting
• Okta Advanced Workflows
• Jamf certification (JSS200 / JSS300)
• IT automation and AI tooling experience
• SOC2 / FedRAMP familiarity
• SaaS operations: procurement, renewals, vendor management
• Zero-trust security concepts

Responsibilities

• Serve as the first point of contact for hardware, software, and network issues via ticketing, Slack, and walk-ups.
• Manage the device lifecycle: procurement, imaging, deployment, repair, and decommission.
• Handle new-hire onboarding and offboarding, including account provisioning, access grants, equipment setup, and termination flows.
• Administer identity and access management systems (Okta, Azure AD), including MFA rollout and access reviews.
• Manage MDM solutions (Jamf, Intune), including configuration policies, OS/app patching, and compliance enforcement.
• Provide endpoint troubleshooting across macOS, Windows, iOS, and Android, escalating L2/L3 issues with documentation.
• Maintain SLA tracking, ticket hygiene, knowledge base, and runbook documentation.
• Offer networking support, including Wi-Fi, VPN, DHCP/DNS, and conference room AV.
• Automate processes to reduce manual toil using scripting, workflow tools, and AI integration.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed