IT Security Customer Success Manager (Information Technology Executive 1)
About The Position
As an IT Security Customer Success Manager with the Enterprise Technology Services Office, you will be supporting agencies as they navigate important cybersecurity services. This role gives you the opportunity to build strong relationships, share guidance, and help customers adopt secure technologies. You will play an important part in improving the customer experience and enhancing security across the Commonwealth. Bring your expertise to the Network, Unified Telecom, and Security Operations Division to help agencies strengthen their cybersecurity practices! This position serves as the main connection between security teams and agency customers by guiding service adoption, sharing updates, and helping resolve issues. You will have the opportunity to support agencies as they work to protect systems, follow security expectations, and use modern tools safely.
Requirements
- Ten years of professional information technology experience; or Six years of professional information technology experience and a bachelor’s degree; or An equivalent combination of experience and training.
- Three or more years of experience with cybersecurity operations including SOC functions, incident response, threat detection, and vulnerability management.
- Three or more years of experience with Zscaler technologies, Zero Trust Network Access (ZTNA), cloud security architectures, and secure remote access principles.
- Three or more years of experience with firewall technologies, including rule-based access control, network segmentation, least privilege rule design, traffic flow analysis, and change management workflows.
- Three or more years of experience in customer success, IT service delivery, relationship management, vendor management, and IT security support
- Must be able to perform essential job functions.
- Must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
Nice To Haves
- Experience dealing with technical security concepts in business-friendly language for agency leadership, program managers, and IT staff
Responsibilities
- Serve as the primary contact to help agencies understand and use enterprise security services
- Help agencies onboard and apply tools such as monitoring, endpoint protection, identity security, and vulnerability management
- Assist with firewall needs, access rules, and Zero Trust connections through Zscaler
- Work with engineering teams to address customer requests and explain risk or compliance considerations
- Support agencies during security events by sharing updates and coordinating follow-up actions
- Lead meetings, reviews, and trainings to ensure customers understand services and upcoming changes
Benefits
- Telework: You may have the opportunity to work from home (telework) part-time, up to 2 days per week.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Executive
