IT&S Technician - Forest Hills Hospital

Northwell Health • Forest Hills, NY

1d • Onsite

About The Position

Supports, troubleshoots, maintains and resolves end-user software and technical issues in order to maximize effective use of technology to end users. Provides support for all end-user equipment including desktop, laptop, printers, scanners and hospital equipment.

Requirements

• High School Diploma or equivalent required.
• 3+ years of relevant experience, required.

Nice To Haves

• Hardware and Software Support
• Strong communication skills to coordinate with vendors for warranty replacements or escalated repairs.
• Maintain accurate records of all IT hardware assets using asset management tools ServiceNow, Excel-based systems).
• Excellent time management and documentation skills
• Maintain inventory control, optimize stock level, and track and manage.
• Forecasting and ensuring availability.
• Being able to deliver parts as necessary, a dependable vehicle is a must.
• Perform RMA’s responsibilities, ship and receive parts.
• Experience replacing hardware components such as system boards, RAM, hard drives, power supplies, and fans in laptops and workstations
• Proficiency with diagnosing and repairing hardware issues, Fujitsu scanners, mobile carts, printers.
• Epic End-User Device (EUD) and Application Support

Responsibilities

• Provides remote and hands-on technical support and training to end users.
• Assists with testing of clinical applications with users and appropriate applications teams.
• Investigates problems between applications and other interfaced systems and instruments.
• Assists in coordination with vendors on break/fix issues as necessary (vendor installs, monitors and maintains all hardware and all remote software systems).
• Participates in the disaster recovery and back up/recovery drills.
• Complies with regulatory agency standards and participates in preparation for visits.
• Travel to office locations to perform job duties, as needed, is required.
• Performs related duties as required.
• All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
• Support Epic client installations, updates, and troubleshooting on endpoint devices
• Assist with Epic end-user desktop workflows and configurations
• Set up, deploy, and maintain Epic-compatible peripherals such as scanners, signature pads, and printers
• Work with Epic application and infrastructure teams to resolve clinical desktop issues
• Support Citrix/Hyperspace delivery methods used for Epic access
• Assist with Epic go-live events, upgrade activities, and device deployments

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED