IT Retail Services Support Coordinator Part-Time
About The Position
Kwik Trip, Inc.’s I.T. Retail Services Department is seeking a part time individual whose primary responsibility is to answer 2nd / 3rd level technology related support questions accurately and in a timely manner for all Kwik Trip and Kwik Star retail locations. This individual will also assist in upgrading and installing new software, setting up replacement retail related hardware, troubleshooting and analyzing hardware and software issues, troubleshoot retail network equipment (routers, switches, cabling). This individual will also be responsible for logging complete and accurate information in our case tracking program and also create and maintain accurate support documentation for I.T. retail related problems and resolutions and provide this information to the I.T. Retail Services team.
Requirements
- Successful candidates should be working towards a degree in an Information Technology related field or have 1 – 3 years’ work experience in helpdesk / customer service.
- Candidates should have experience in PC operating systems (iOS and Windows), general networking (LAN WAN TCP/IP), and Microsoft Office products.
- This individual must be a fast learner with strong organizational, analytical, and problem solving skills.
- Ability to multitask
- Strong interpersonal, written, and oral communication skills
- Dedication to provide excellent customer service.
- Candidate must also possess a valid driver’s license with an excellent driving record for traveling in some local support situations.
- Reach/twist and kneel/crouch/bend frequently
- Lift/carry up to 50 pounds occasionally
- Work in a fast-paced environment
Nice To Haves
- Retail operations
- Apple IOS
- Office 365
- ServiceNow
Responsibilities
- Answer 2nd / 3rd level technology related support questions accurately and in a timely manner for all Kwik Trip and Kwik Star retail locations.
- Assist in upgrading and installing new software
- Setting up replacement retail related hardware
- Troubleshooting and analyzing hardware and software issues
- Troubleshoot retail network equipment (routers, switches, cabling)
- Logging complete and accurate information in our case tracking program
- Create and maintain accurate support documentation for I.T. retail related problems and resolutions and provide this information to the I.T. Retail Services team.
Benefits
- health insurance
- 401k
- paid time off
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
