IT Quality Assurance Lead

Silco Fire & Security • Cincinnati, OH

11d

About The Position

We’re looking for a data & Salesforce-savvy professional who ensures that every IT deployment works flawlessly. You’ll be the last line of defense before go-live and the first person to help the team turn new functionality into confident daily habits for our end users.

Requirements

• Strong understanding of databases, data normalization, and SQL (i.e. able to independently query & verify data).
• 3+ years of hands-on experience with Salesforce (preferably including Field Service).
• Strong understanding of the Salesforce data model, automation tools (Flows, Process Builder, Apex), and permissions/security model.
• Experience managing UAT and QA processes in a Salesforce environment.
• Familiarity with Jira.
• Prior experience working in an Agile framework/environment.

Nice To Haves

• Salesforce admin certification
• Experience with test automation tools
• Experience developing & delivering end user training.

Responsibilities

• Own QA for Salesforce changes across Sales Cloud, Service Cloud, and Field Service.
• Develop and maintain regression test plans for Flows, Apex triggers/classes, validation rules, screen flows, and automation.
• Perform end-to-end UAT coordination for new releases, field service configurations, and mobile app updates.
• Validate data integrity and record relationships across Work Orders, Service Appointments, Maintenance Plans, and related objects.
• Test integrations between Salesforce and external systems (ERP, email, document generation, third party systems, etc.).
• Own QA for data related tasks such as integrations, reports, and migrations.
• Define validation standards, acceptance criteria, and reconciliation controls that ensure accuracy.
• Ensure reports & dashboards reflect true system of record data, especially where data is summarized/aggregated (e.g. dashboards).
• Design and enforce a scalable data quality test framework.
• Work closely with IT Product Owners and other IT team members to verify acceptance criteria and triage issues before deployment.
• Partner with business stakeholders to define test scenarios that reflect real-world operational use.
• Collaborate with the IT team to ensure functional designs meet user needs before UAT.
• Participate in release management cycles — from sandbox testing to production validation.
• Assist with identifying ongoing training needs based on support tickets, QA findings, system enhancements, and continual end-user feedback.

Benefits

• medical, dental, vision, Aflac and a Flexible Spending Account (FSA)
• company paid short-term disability and life insurance, as well as company paid training
• 401(k) program with company matching and tuition reimbursement
• paid holidays and generous paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed