IT QA LAB MANAGER

Graton Resort & Casino•Rohnert Park, CA

About The Position

This position is part of a highly collaborative team that ensures consistent delivery and operation of technology systems at Graton. The primary responsibility of this role is to lead and manage Graton's QA testing frameworks, QA Lab environments, and related infrastructure and processes to ensure effective, safe, and efficient testing and lab operation. This position will collaborate closely with Graton's technology solutions teams and vendors to manage testing processes, lab environments, deliver implementations and upgrades, troubleshoot existing systems, and monitor the health and performance of the lab environment.

Requirements

Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
Bachelor's Degree in a related field, or equivalent experience.
A minimum of 5 years of extensive, varied experience in Information Technology systems, software, and networks, preferably in a Casino or regulated environment.
Significant hands-on experience in QA, functional testing, or environment management.
Strong understanding of Software Development Lifecycle (SDLC) and the role of QA and testing within project delivery.
Demonstrated ability to design, lead, and execute testing strategies and test plans for complex systems and integrations
Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form. Fluent in Microsoft Office.
A deep understanding of Windows systems, storage, virtual server infrastructure, cloud hosting, and databases. Familiar with networking, including virtual networks from within a VMware environment. Familiar with how subnets, access control lists, and port security work.
Strong organizational skills with the ability to manage multiple testing efforts across teams simultaneously.
Ability to perform well under pressure while maintaining quality and attention to detail.

Nice To Haves

Knowledge of hyper-converged storage.
Experience with test management tools, defect tracking systems, or automation frameworks.
Experience with programming/scripting languages, such as PowerShell, Bash, and automation languages, such as Chef, Puppet, etc.

Responsibilities

Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
Perform responsibilities in accordance with all Company standards, policies, and procedures.
Oversee and manage the daily operations of the lab to support technology initiatives, including managing systems environments, data refreshes, testing schedules, troubleshooting, and related activities.
Manage and maintain the non-production environments for a variety of applications to support various testing scenarios as needed for projects and/or troubleshooting, including tracking instances, versions, purposes, integrations, deployments, refreshes, and managing access.
Partner with IT project teams and business stakeholders to define test strategies, test plans, and testing scope aligned to project requirements, project schedules, and organizational objectives.
Manage testing process frameworks and standards in partnership with IT PMO and other stakeholders.
Maintain the physical and virtual lab infrastructure, deploying required software, hardware, networking, and firmware updates.
Coordinate with vendors and internal teams to plan, validate, and implement system upgrades, releases, and integrations.
Monitor systems and tune systems performance & availability for lab activities.
Create, maintain, and organize documentation, including test standards, procedures, environment documentation, and runbooks.
Continuously evaluate and improve tools, processes, and capabilities to increase lab effectiveness, efficiency, and reliability.
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.