IT Provider Informaticist

Billings Clinic•Billings, MT

3d•Onsite

About The Position

The IT Provider Informaticist serves as the primary technology and training resource to physicians and APPs for clinical and/or 3rd party information systems within our health system. This position plays a strategic role in communicating changes in processes and procedures to providers, Information Technology staff and employees in a clear and timely manner. Advocates for standardization and optimization that promotes efficient provider workflows and continually seeks opportunities for innovations with new technology advancements. Position is responsible for implementing and operational support of system configurations, analyzing data, and information system requirements. Provides technical expertise as an advisor to the user community for Billings Clinic and its regional partners. Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.

Requirements

4 Year / Bachelors Degree in a related field
2 years of experience in a related field
Employees that require a licensed or certification must be properly licensed/certified and the licensure/certification must be in good standing.

Responsibilities

Performing system build and maintenance
Project leadership and participation in multidisciplinary team settings
Onboarding and ongoing education
Departmental rounding
Maintaining a high degree of contact with providers to respond quickly to their changing needs
Managing customer satisfaction and maintaining high service levels
Communicating changes in processes and procedures to providers, Information Technology staff and employees in a clear and timely manner
Advocating for standardization and optimization that promotes efficient provider workflows
Continually seeking opportunities for innovations with new technology advancements
Implementing and operational support of system configurations
Analyzing data, and information system requirements
Providing technical expertise as an advisor to the user community for Billings Clinic and its regional partners
Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations
Meets all mandatory organizational and departmental requirements
Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance
Utilizes process improvement principles to assess and improve provider workflows with a constant view towards workflow improvements and provider satisfaction
Demonstrates and encourages an ethic of open communication and teamwork throughout the organization
Builds an environment of shared commitment to Billings Clinic’s goals and responsibility to achieve quality outcomes
Provides consultation for related concerns and acts as a customer advocate by demonstrating sensitivity to ethical and legal ramifications of practice
Foster the development of clinical systems design and the development of functional specifications with a focus on best clinical practices and standardization
Performs other duties as assigned or needed to meet the needs of the department/organization
Demonstrate a capacity to quickly learn subject and technical matter for assigned applications during implementation, maintenance, and updates on supported systems
Provide front line application support for Billings Clinic and Health System end-users
Research and analyze to assist in resolving problems with internal systems functionality
Observe and gather information regarding provider workflows, identify improvements that could be implemented with a focus on best clinical practices and standardization
Perform system build utilizing standardized instructions with minimal supervision
Provide a bridge role between IT and the Provider community, communicating and translating between different perspectives or views about operations using different vocabulary to match those views
Build and maintain relationships with providers and end-user staff to better understand their objectives, needs and expectations
Understand and document operational support and assist with workflow documentation to ensure systems perform as expected
Participates in cross-functional teams and projects to ensure integration of new business initiatives within processes and systems
Execute test scripts and test plans
Develops and conducts provider training in applications either 1:1 or in a group setting
Work with external vendors and internal staff/teams within Billings Clinic to troubleshoot system issues, ensure system security, stability, reliability, and flexibility to meet business needs
Participate in on-call rotation