Temporary IT Project Support

City of Fairfax • Va 22030, VA

2d

About The Position

The Information Technology Department is seeking a Temporary IT Project Support Specialist to support enterprise system implementations and other IT projects and initiatives as needed. This role supports system implementation, testing, training, documentation, reporting, end-user support, and go-live activities. The ideal candidate is customer-focused, detail-oriented, and comfortable supporting end users across the organization. Strong experience with business applications, technical troubleshooting, and quickly learning new systems is required.

Requirements

• High school diploma or equivalent.
• Experience supporting software applications and end users (Tier 1 support).
• Strong troubleshooting and customer service skills.
• Ability to quickly learn new systems and business processes.
• Experience with training development and delivery.
• Ability to document procedures, workflows, and technical steps clearly.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and meet deadlines.
• Ability to work independently and in a team environment.
• Ability to understand and communicate business rules and system functionality.

Nice To Haves

• Experience with timekeeping, payroll, HR, or workforce management systems.
• Experience with UKG Ready, Kronos, or similar systems.
• Experience supporting software implementations or IT projects.
• Experience with user acceptance testing (UAT) and system testing.
• Experience with reporting, data analysis, or report writing tools.

Responsibilities

• Develop training materials, user guides, FAQs, and quick reference documents.
• Deliver end-user training.
• Provide Tier 1 application and system support.
• Troubleshoot basic system and user issues; escalate as needed.
• Support system testing, UAT, and workflow validation.
• Document test results, defects, and resolutions.
• Assist with data validation, reporting, and quality assurance.
• Create and maintain system reports (operational, payroll, management).
• Support application setup, configuration, and user access administration.
• Maintain technical and process documentation.
• Support data collection, analysis, and reporting for IT projects.
• Assist with multiple IT projects and system implementations.
• Provide general IT project and administrative support as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED