IT Project Specialist (Puerto Montt)

Roche•Jersey City, NJ

9d•Onsite

About The Position

At Roche, we foster a culture where you can be yourself and are embraced for your unique qualities. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted, and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop, and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. This position aims to manage, coordinate, and execute activities for IT systems and infrastructure projects to provide and ensure quality service to our clients. It also involves executing local second-level support activities, acting as a local technical reference, and identifying and solving complex problems associated with IT platforms. We are looking for someone to lead the execution of IT projects related to the installation, integration, and improvement of systems (hardware and software), ensuring compliance with scope, timelines, quality, and coordination with internal areas and clients. The role includes providing second-level technical support for IT solutions, resolving complex incidents, advanced configurations, integrations with host systems, and instrument connection, prioritizing remote resolution. Additionally, it involves managing and executing technical training, maintaining continuous updates in IT systems and infrastructure, and ensuring compliance with corporate training programs. Effective communication with stakeholders and participation in IT solution design, contributing technical information for proposals, bids, and risk assessments are key. The role also guarantees the continuous operation and support of IT systems through monitoring, preventive maintenance, case management, and documentation, ensuring compliance with SLAs, compliance policies, and corporate regulations.

Requirements

University or technical degree in Informatics, Systems, Medical Technology, or related fields.
At least 2 years of experience in the IT area, ideally with knowledge in health systems.
Intermediate-advanced English level.
Knowledge in handling hazardous substances.

Responsibilities

Lead the execution of IT projects related to installation, integration, and improvements of systems (hardware and software), ensuring compliance in scope, timelines, quality, and coordination with internal areas and clients.
Provide second-level technical support in IT solutions, resolving complex incidents, advanced configurations, integrations with host systems, and connection of instruments, prioritizing remote resolution.
Manage and execute technical training, maintaining continuous updates in IT systems and infrastructure, and ensuring compliance with corporate training programs.
Ensure effective communication with stakeholders and participate in the design of IT solutions, contributing technical information for proposals, bids, and risk assessment.
Guarantee the operation and continuous support of IT systems through monitoring, preventive maintenance, case management, and documentation, ensuring compliance with SLAs, compliance policies, and corporate regulations.
Execute local second-level support activities.
Act as a local technical reference.
Identify and solve complex problems associated with IT platforms.