IT Project Manager

Maricopa County•Phoenix, AZ

14d•Hybrid

About The Position

The IT Project Manager leads the planning, execution, and delivery of technology projects within Court Technology Services (CTS). Projects align with Judicial Branch priorities, strategic goals, and business mandates, and span custom application development, SaaS implementations, infrastructure modernization, and cross-agency integrations. The Project Manager uses both traditional (waterfall) and Agile delivery approaches as appropriate, partners with business stakeholders to translate needs into outcomes, and collaborates with CTS staff, court departments, outside agencies, vendors, and contractors throughout the project lifecycle. About the Superior Court: The Superior Court of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair, and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidence-based practices that improve the safety of our community and ensure the public’s trust and confidence in the Judicial Branch. The Superior Court in Maricopa County, one of the largest, most innovative and progressive trial courts in the nation, seeks innovative individuals to join our team who will embrace our vision of excellence and the principles inherent in the Rule of Law...every person, every day, every time . We fulfill these principles through a culture that values fairness, respect, integrity, innovation, and safety.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Business Administration, Project Management, or a related field.
Three (3) or more years of experience managing IT projects or IT business analysis from project initiation and planning through completion and closure, including projects delivered using Agile, waterfall, or hybrid methodologies.
An equivalent combination of post-secondary education and job-related experience may substitute on a year-for-year basis.
Knowledge of Microsoft 365 (Teams, SharePoint, Outlook, Excel)
Knowledge of Project management tooling such as MS Project, Smartsheet, Azure DevOps, or Jira
Knowledge of Software Development Life Cycle (SDLC), Agile (Scrum, Kanban), and hybrid delivery models
Knowledge of Project management principles, including PMBOK and Agile frameworks
Knowledge of IT vendor and SOW management
Knowledge of High-volume court processes and public-sector technology environments
Skill in Customer service orientation.
Skill in Building strong interpersonal relationships with multidisciplinary internal teams and external stakeholders.
Skill in Managing projects, teams, and competing priorities.
Skill in Applying project management methodologies (Agile, waterfall, hybrid) to IT initiatives from initiation through closure.
Skill in Facilitating requirements gathering, stakeholder workshops, and project ceremonies (kickoffs, standups, retrospectives, steering committees).
Ability to Partner with customers to elicit needs and translate them into realistic project plans, schedules, and budgets.
Ability to Work effectively both independently and as part of a cross-functional team.
Ability to Manage multiple concurrent projects, customers, and priorities.
Ability to Communicate project status, risks, and trade-offs clearly to technical and non-technical audiences, including executive sponsors.
Ability to Use project data and metrics to inform decisions and drive continuous improvement.

Nice To Haves

3–5 years of supervisory or team-lead experience.
Project Management Professional (PMP) or PRINCE2 certification; Certified ScrumMaster (CSM), PMI-ACP, or SAFe certification a plus.
Demonstrated experience leading Agile software delivery (Scrum or Kanban), including sprint planning, backlog management, and release coordination.
Experience delivering web, mobile, or SaaS application projects in a general-jurisdiction court or other complex public-sector environment.
Organizational change management experience, including practical application of Prosci ADKAR or comparable frameworks.
Familiarity with cloud platforms (Azure, AWS, or GCP), data integration, and information security considerations in IT project delivery.
Experience with modern project and collaboration tooling (Azure DevOps, Jira, ServiceNow, Smartsheet, or equivalent).
Design thinking and user-centered approaches to requirements and solution definition.
Exceptionally strong written and verbal communication skills, including the ability to translate technical detail for non-technical stakeholders.
Intellectually curious, with a strong problem-solving orientation and high emotional intelligence (EQ).
Track record of advocating for the business while balancing technical, budget, and schedule constraints.

Responsibilities

Initiate or participate in systems analysis studies
Complete requirements gathering and analysis for court projects
Define and document project scope, objectives, and desired outcomes
Complete project documentation including charter, plan, schedule, communication plan, and meeting agendas
Prepare and manage the project budget based on scope, and adhere to allocated funding
Estimate resource requirements, and acquire and manage them effectively
Direct applications systems planning, budgeting, and the acquisition and acceptance of new equipment for the department including written/oral reports on proposed information technology systems
Select and apply appropriate project management tools, techniques, and methodologies (Agile, waterfall, or hybrid) based on project characteristics
Lead cross-functional project teams of professional, paraprofessional, and technical staff involved in developing new and maintaining existing IT systems.
Coordinate delivery of multiple business and technical applications through development, deployment, and support phases.
Manage internal and external project team members and business partners, providing training and coaching as needed to achieve project goals
Develop work and task assignments for each team member based on project requirements and individual expertise
Manage SOWs and contracts with suppliers and vendors, ensuring timely delivery and execution
Manage interdepartmental coordination to ensure smooth project execution including but not limited to Judicial Branch employees, other Maricopa County employees, outside agencies, contractors, and the public.
Develop analysis and programming guidelines and documentation standards
Evaluate and recommend needed training
Set and manage internal and external stakeholder expectations
Identify, assess, and mitigate project risks throughout the project lifecycle
Monitor time and dollar expenditures to ensure projects and budgets meet established targets
Track project performance to ensure short-term and long-term goals are met and provide regular project updates to stakeholders as needed
Evaluate overall and individual work performance to determine effectiveness in delivering quality products within time and cost constraints
Conduct regular assessments of project execution to identify areas for improvement
Ensure project delivery is on time, within scope, and within the allocated budget
Stay current on industry best practices, tools, and standards, and promote their adoption within the team to improve delivery outcomes