IT Project Manager - Healthcare

Proven Business Systems LLC•Tinley Park, IL

69d•$80,000 - $90,000

About The Position

The Healthcare IT Project Manager is a highly customer-facing role dedicated exclusively to the RTS/healthcare project portfolio. The position plans, coordinates, and governs healthcare IT projects from approved scope through acceptance and closeout, with responsibility for schedule, budget, resource coordination, risk, change control, reporting, and customer project communication. Projects may include Microsoft 365, Cisco Meraki and basic networking, infrastructure refreshes, security initiatives, business applications, new-site openings, relocations, onboarding, and multi-location deployments supporting healthcare organizations and Ambulatory Surgical Centers (ASCs). Reporting to the Lead Project Manager, this net-new role has no direct reports but leads matrixed project teams and coordinates closely with the Technical Account Manager, Technical Engineer, Project Engineer, Support, Security, vendors, and client stakeholders. The Project Manager owns project governance and delivery coordination; technical solution design and execution remain with assigned technical resources, while account strategy, roadmaps, budgets, and the broader client relationship remain with the Technical Account Manager.

Requirements

Bachelor's degree in Business, Information Technology, Healthcare Administration, Project Management, or a related field preferred; equivalent relevant experience and professional certifications may substitute.
3–5 years of progressive IT project-management or project-coordination experience, preferably in managed services, professional services, healthcare, or another regulated environment.
Demonstrated ability to manage multiple concurrent infrastructure, cloud, network, security, business-application, new-site, relocation, onboarding, or multi-location projects from approved scope through closeout.
Strong customer-facing communication and facilitation skills, including leading project meetings, presenting status and tradeoffs, managing difficult conversations, documenting decisions, and maintaining credibility with technical and non-technical stakeholders.
Working knowledge of project scope, scheduling, resource planning, budget and forecast management, risk and issue management, change control, acceptance, closeout, and operational handoff.
Sufficient technical literacy to understand common Microsoft 365, Cisco Meraki, networking, endpoint, server, security, and vendor-application dependencies, while relying on assigned technical owners for architecture, validation, and execution.
Experience maintaining reliable project data and reporting in a PSA, project-management, or portfolio-management platform.
Working awareness of HIPAA, PHI/ePHI, confidentiality, security, clinical operations, and change-window considerations affecting healthcare IT delivery.
Strong organizational judgment, attention to detail, follow-through, financial discipline, and ability to prioritize competing commitments in a fast-paced, high-touch service environment.
Ability to travel to assigned client or company locations and support planned after-hours project activity, such as cutovers or maintenance windows, when required; this is not a general support on-call role.
Complete and maintain required IT-related HIPAA privacy, security, breach-notification, and security-awareness training within required timeframes.

Nice To Haves

Familiarity with ConnectWise Manage or a comparable PSA and Microsoft 365 tools.
Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) certification.
Current ITIL Foundation certification.
Certified Associate in Healthcare Information and Management Systems (CAHIMS) or comparable healthcare IT training.
PMI Agile Certified Practitioner (PMI-ACP), Certified ScrumMaster (CSM), Professional Scrum Master I (PSM I), or relevant Lean Six Sigma training.
Equivalent current certifications and demonstrated experience.

Responsibilities

Accept approved projects into delivery and verify that SOWs, assumptions, exclusions, acceptance criteria, stakeholders, client responsibilities, access, equipment and licensing, vendor dependencies, resource needs, change windows, and known risks are complete before committing a schedule; return incomplete handoffs for clarification or approval.
Develop and maintain project plans, milestones, work breakdowns, dependencies, resource schedules, communications, and target dates; coordinate with resource managers to secure technical capacity and protect committed engineering time.
Maintain the approved scope baseline, document requested changes, assess impacts with technical and business owners, and obtain approval before out-of-scope work proceeds.
Track project labor, expenses, commitments, cost-to-complete, forecasts, and budget variances; identify overrun risk and coordinate corrective decisions.
Maintain risk, issue, action, dependency, and decision records with owners and due dates; resolve routine blockers and escalate material or aging concerns with impacts and options.
Lead customer kickoffs, recurring status meetings, milestone reviews, and closeout discussions; provide timely, candid updates, document commitments and decisions, and communicate delays, tradeoffs, and client actions.
Maintain accurate project records, dashboards, KPIs, and status reports covering project health, progress, schedule and budget variance, resource demand, risks, changes, blockers, decisions, forecasted completion, acceptance, and billing readiness; support quarterly and annual portfolio reporting.
Coordinate contributors and dependencies across Project Engineering, Technical Engineering, Support, Security, procurement, vendors, and others without assuming direct people-management authority; clarify task ownership, due dates, handoffs, and escalation paths.
Maintain acceptance criteria and delivery checkpoints, confirm completion with client and business stakeholders, and ensure the assigned technical owner documents technical validation.
Plan delivery around clinical and ASC operations, patient-care and business-continuity concerns, privacy and security obligations, maintenance windows, downtime procedures, and stakeholder communications; escalate unacceptable operational or compliance risks.
Validate completed milestones, approved changes, labor and expenses, client acceptance, and required evidence, then provide billing-readiness information to Finance and the Technical Account Manager.
Obtain documented acceptance, manage punch-list items, confirm technical documentation and knowledge transfer, transition ongoing responsibilities to Support and account teams, reconcile the final budget, support billing triggers, and capture lessons learned.
Contribute to healthcare project templates, intake standards, reporting, governance practices, lessons learned, and continuous improvement.

Benefits

Group health insurance through the Cigna network, with a choice of two PPO plans or a High Deductible Health Plan with employer HSA contributions, available after a 30-day waiting period to eligible full-time employees and dependents.
Dental benefits through Mutual of Omaha and a Vision PPO plan through the EyeMed network.
Voluntary benefits including critical illness, hospital indemnity, accident coverage, short-term disability, supplemental life, and pet insurance.
Employee discount program, home and auto insurance services, and commuter/transit FSA.
Employer-provided $25,000 Life Insurance and AD&D coverage after a 30-day waiting period for eligible full-time employees.
Employer-paid long-term disability insurance, with a 90-day elimination period and a maximum benefit of 60% of covered payroll up to $6,000 per month.
Employee Assistance Program with resources for employees and immediate family, including telephonic counseling, web-based services, and a limited number of in-person sessions.
401(k) plan eligibility after 120 days, with pre-tax and Roth contributions and an employer match of 100% of the first 3% of deferrals plus 50% of the next 2%.
Financial advisory services through Merrill Lynch at no cost to employees.
Paid time off for full-time regular employees after a 90-day waiting period, coordinated with managers and teams.
Parental leave after 24 months of employment: 90 days of paid maternity leave and 10 days of paid paternity leave for eligible full-time regular employees; the same time off is unpaid for employees with less than 24 months of service.
Free 24/7 on-site fitness center at the Tinley Park headquarters.