IT Project Manager

Framework IT • Chicago, IL

1d • Hybrid

About The Position

Framework IT is a single-sourced Managed IT, Security, and Telecommunications services provider focused on reinventing technology service. The company emphasizes a 'client first' approach, designing support solutions based on client business needs. Framework IT invests in its team through continuous training, certification programs, and cross-training, which has contributed to its growth and awards, including ranking on the Inc. 500 Fastest Growing Private Companies list and recognition as one of the 101 Best and Brightest Places to Work. As a growing MSP managing approximately 40 employees and 30-40 concurrent client projects, the company is seeking a Project Coordinator who understands the MSP delivery model, can bridge technical and business conversations, and has the judgment to escalate issues appropriately.

Requirements

• 3-5 years in IT project coordination, technical project management, or technical account management.
• MSP or IT services provider experience STRONGLY PREFERRED (internal IT department experience is different).
• Demonstrated experience managing 5+ concurrent projects in a fast-paced environment.
• Experience with client-facing technical roles (help desk, technician, solutions consultant) is a plus.
• Experience with client onboarding projects from pre-sales through go-live.
• Hands-on experience with ConnectWise Manage or similar PSA platform (Autotask, Datto PSA)— ConnectWise strongly preferred.
• Understanding of common MSP project types: Microsoft 365/Azure migrations, network infrastructure upgrades, security implementations (MFA, EDR), VoIP deployments.
• Familiarity with MSP technology stack: RMM tools, documentation platforms (IT Glue, Hudu), Microsoft 365 admin, Azure/cloud basics.
• Comfortable navigating technical conversations with engineers and vendors without needing to perform hands-on configurations.
• Exceptional judgment and decision-making under pressure.
• Excellent verbal and written communication across technical and non-technical audiences.
• Strong multi-project management capabilities (juggling 5-15 projects simultaneously).
• Exceptional prioritization and time management—nothing falls through the cracks.
• Self-starter with high initiative and accountability.
• Customer-centric mindset with empathy for client pain points.
• Thrives in dynamic MSP environment with shifting priorities.
• Bachelor's degree in Information Technology, Computer Science, Business, or related field preferred (or equivalent experience).

Nice To Haves

• Prior MSP help desk or field technician experience.
• CompTIA Project+, ITIL 4 Foundation, or PMI/PMP certification.
• Experience with vendor management and MSP distribution channels.
• Microsoft 365 or Azure fundamentals knowledge.

Responsibilities

• Develop and maintain project plans (scope, timeline, resources, budget) in collaboration with Framework IT engineers and Professional Services leadership.
• Manage 25-35 active projects concurrently across various stages and complexity levels (most projects under 15 hours).
• Ensure projects are completed on time, within scope, and within budget.
• Coordinate internal resources and third-party vendors for successful project execution.
• Track project milestones and proactively identify scheduling conflicts or resource constraints.
• Oversee end-to-end client onboarding projects from sales handoff through go-live.
• Coordinate onboarding tasks across teams: documentation, PSA setup, RMM deployment, client training.
• Act as primary point of contact for project-related communication with clients.
• Manage client expectations in multi-stakeholder SMB environments.
• Ensure smooth transition from project delivery to ongoing managed services.
• Review technical project scopes with scoping engineers to ensure mutual understanding before project creation.
• Translate technical concepts and requirements for non-technical stakeholders during client syncs.
• Identify gaps, risks, or ambiguities in project scopes before kickoff.
• Participate in technical scoping discussions to understand project complexity and resource needs.
• Recognize when projects are hitting issues and make informed decisions about WHO to escalate to based on issue type.
• Manage vendor relationships for project delivery with the Procurement Team.
• Coordinate procurement via MSP distributors (Ingram Micro, TDSynnex, etc.).
• Track vendor lead times and communicate delays to stakeholders.
• Schedule and optimize engineer utilization across concurrent projects.
• Balance project work with engineers' managed services responsibilities.
• Identify and track project risks; communicate proactively before they become issues.
• Conduct quality checks and ensure deliverables meet client expectations.
• Maintain comprehensive project documentation in ConnectWise Manage.
• Prepare and present project status reports to internal teams and clients.
• Generate project financial reports (budget vs. actual, change orders, billing readiness).
• Lead post-project reviews and document lessons learned.

Benefits

• Base salary: $70,000 - $85,000 per year, commensurate with experience and performance.
• Bonus opportunities based on performance.
• Comprehensive health benefits: Medical, Dental, and Vision.
• 401(k) with partial company match.
• Generous PTO and Flex Day policy.
• Free parking.
• Provided Office Snacks.
• Skills training and technical training programs.
• Certification support (ConnectWise, CompTIA, ITIL, Microsoft, etc.).
• Access to MSP industry events and peer networking groups.
• Clear career pathways with growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level