IT Project Manager - Jacksonville, FL

The Scarlett Group•Jacksonville, FL

1d•Onsite

About The Position

The IT Project Manager is responsible for driving successful client outcomes across Professional Services and Internal Technology. This role owns the coordination, execution, and communication of projects from pre-sales support through delivery and closeout. The IT Project Manager ensures scope, timelines, budgets, and expectations are clearly defined, properly quoted, and delivered with quality. This role partners closely with Sales Solutions, technical teams, vendors, and clients to ensure smooth handoffs and consistent execution. Must be local to Jacksonville, FL area.

Requirements

Bachelor’s degree in Business, IT, or a related field.
Active and current PMP Certification required
Experience managing IT or managed services projects
Strong organization, communication, and follow-through
Experience supporting scoping, quotes, and SOW development
Ability to manage multiple priorities and client expectations
Familiarity with PSA/project tools (Autotask, etc.)

Responsibilities

Define scope, deliverables, timelines, and success criteria
Build and manage project plans (tasks, milestones, dependencies)
Coordinate internal teams, vendors, and client stakeholders
Drive projects to completion within scope, budget, and timeline
Lead kickoff meetings, status calls, and project reviews
Partner with Sales Solutions and technical teams to develop project scopes
Assist in gathering requirements, assumptions, and exclusions
Develop and support quotes, Sales & Service Orders (SSOs), and Statements of Work (SOWs)
Follow up on open-scope questions, quote revisions, and client approvals
Ensure all approved work is clearly defined before delivery begins
Provide consistent project status updates to clients and internal teams
Communicate risks, blockers, changes, and next steps clearly
Address client concerns quickly and professionally
Set and manage expectations throughout the project lifecycle
Work with technical leadership to assign and adjust resources
Monitor workload and scheduling conflicts
Ensure the right resources are engaged at the right time
Coordinate vendors and third parties as needed
Identify risks early and drive mitigation plans
Manage scope changes and change orders
Assess impact of changes on timeline and budget
Track budgets, costs, and project profitability
Ensure deliverables meet quality expectations
Maintain clean, accurate project documentation
Ensure all project artifacts (scope, SOW, approvals, notes) are complete
Deliver project reporting and lessons learned
Support continuous improvement across project delivery