IT Project Engineer OIT
Modern Office Methods•Cincinnati, OH
•Hybrid
About The Position
Optimized IT is seeking a highly skilled Project Engineer with good client communication skills and an appetite to solve problems. The Project Engineer spearheads client onboarding, product deployment, and service enhancements. Acting as an escalation point, they collaborate with the NOC and Service Department, both internally and externally. This role also drives automation and AI-enabled service delivery improvements. On-call availability is required. This position reports to the Director of Service and works closely with the Project Manager & Solutions Architect.
Requirements
- Expert understanding of Microsoft 365, Azure, Server platforms, and Exchange
- Expert understanding of Microsoft system management (AD, Group Policy, DNS, DFS, NPS, etc.)
- Strong understanding of storage solutions
- Strong understanding of virtualization (VMware VCP a plus)
- Strong understanding of networking (Advanced Routing Protocols, VLAN, NAT, BGP, etc.)
- Strong understanding of firewalls (Familiarity with SonicWall and Cisco ASA a plus)
- Experience with backup and disaster recovery solutions
- Advanced scripting skills, particularly in PowerShell, for automation and systems management
- Hands-on experience with automation platforms such as Rewst, HATZ.AI, and N8N or similar tools
- Experience designing and implementing IT process automation and AI-assisted workflows
- Familiarity with API integrations and workflow orchestration tools
- Some experience with mobile device management
- Strong attention to detail and accuracy
- Excellent time management skills and ability to multi-task
- Ability to work cross-functionally and communicate with internal teams, customers, and vendors
- Highly motivated, energetic self-starter with a passion for innovation
- Adaptable to change and able to work under pressure in a fast-paced environment
Nice To Haves
- VMware VCP
- Familiarity with SonicWall and Cisco ASA
Responsibilities
- Mentor and train other members of the Service & NOC Team and seek to continually improve processes companywide
- Build and deploy new client hardware (servers – physical or virtual, switches, firewalls, and/or SAN) through project engagements
- Design, implement, and support automation solutions using scripting (PowerShell) and platforms such as Rewst, HATZ.AI, and N-central (NN)
- Develop and maintain reusable automation scripts, runbooks, and AI-assisted workflows to improve service efficiency and consistency
- Receive escalated customer calls for complex troubleshooting and technical support
- Collaborate with external vendors and partners to test, validate, and implement solutions
- Provide continual status updates to customers and project managers regarding tickets, automation initiatives, and projects
- Proactively identify project risks, constraints, and opportunities for automation or AI optimization and manage accordingly
- Provide detailed specifications for proposed solutions including materials, manpower, timelines, and automation strategy
- Assist engineering teams in creating demonstrations of proposed solutions, including automation workflows and AI use cases
- Contribute to continuous improvement of internal systems through automation, scripting, and integration of AI tools
Benefits
- Hybrid work flexibility
- Ongoing training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
