IT Program Manager

State of Louisiana•Baton Rouge, LA

5d•Onsite

About The Position

This position is responsible for developing and executing a comprehensive business improvement strategy, partnering with internal stakeholders and external consulting companies to redesign end-to-end workflows, and ensuring alignment with organizational goals. The position drives transformational change, enhances operational efficiency, and ensures that redesigned processes are sustainable, measurable, and fully integrated across the agency. Why work for TRSL? Service – All Louisianans have benefited from teachers that inspire and encourage us. At TRSL we give back to our state’s teachers by providing retirement security and excellent service. Culture – We value and support employees through open communication, professional development, recognition, and by creating a sense of community. Growth – TRSL encourages professional growth in a number of ways including professional development plans and career progression groups through SCS. We also offer financial assistance for professional certifications and postsecondary/graduate-level courses. Benefits – TRSL offers a generous benefits package including: a defined benefit pension plan, health insurance that is also available post retirement, at least 10 paid holidays, sick and annual leave that rolls over from year to year, paid or time off accrued for hours worked over 40 per week, a deferred compensation plan, a flexible benefits plan, alternate work schedules, etc. Location – TRSL is conveniently located near the I-10 / I-12 split on Essen Lane, away from the congestion of downtown Baton Rouge.

Requirements

Seven years of experience in information technology; OR Six years of full-time work experience in any field plus five years of experience in information technology; OR An associate's degree in information technology plus five years of experience in information technology; OR A bachelor’s degree plus five years of experience in information; OR A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology; OR A master’s degree plus four years of experience in information technology.
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.
Proven track record delivering process improvement or strategic initiatives.
Coaching and Development – Ability to provide guidance and feedback to help others strengthen specific knowledge/skill area.
Ability to manage complex, multi-department initiatives.
Knowledge on Project Management Agile Methodologies (SCRUM)
Proven experience developing and executing a strategic plan to redesign end-to-end workflows
Experience partnering with consulting companies to identify areas for improvement
Experience enhancing operational efficiency and driving sustainable, measurable outcomes
Proven ability to unite and motivate teams towards a shared objective, leveraging effective communication and interpersonal skills.
Adept at managing stress and prioritizing tasks efficiently in high-pressure situations, ensuring timely completion of assigned goals.
Demonstrated capacity to drive personal productivity and excellence, leveraging intrinsic motivation to excel in tasks and achieve exceptional results.
Continuous learner, takes initiative, and understands what it takes to get outstanding customer satisfaction
Adaptable with the ability to work well under pressure and changing priorities.
Dependable, with a personal commitment to quality and professionalism at all times.
A good communicator who works effectively in teams and independently and focuses on organizational goals.
Energetic – brings enthusiasm and direction to the team
Driven – works with a sense of urgency in all tasks

Responsibilities

Utilizes recognized project and portfolio management methodologies (e.g., PMI, Agile, PRINCE2) to guide planning, documentation, quality assurance, scope definition, and risk assessment.
Develops, manages, and monitors multi-year IT programs and projects.
Oversees portfolio level activities including prioritization, resource allocation, cost allocation, and alignment with organizational strategy.
Monitors progress to ensure timely and successful completion and exercises functional supervision over IT personnel assigned to these projects.
Actively monitors IT Steering Committee projects to ensure timely and successful completion.
Leads organization-wide business improvement efforts by developing long-term strategies, redesigning processes, and aligning operational changes with broader agency priorities.
Evaluates existing workflows, policies, and systems to identify inefficiencies, then designs optimized future-state processes that enhance service delivery, operational consistency, and customer experience.
Manages multi-year business improvement projects established by the IT steering committee and TRSL’s Strategic Plan.
Serves as primary contact for third party consultants engaged in business strategy projects.
Coordinates meetings, workshops and data requests between agency staff and consultants.
Manage vendor relationships, performance, and accountability throughout the engagement lifecycle.
Negotiate contracts, scope of works, SLA, and pricing.