IT Program Manager

Gartner•Irving, TX

5d•Hybrid

About The Position

Gartner is looking for a well-rounded IT Program Manager who can provide project and program leadership for technology projects within Gartner’s Sales and Services Delivery Technology organization. The Program Manager role will lead a complex Portfolio of IT projects and is accountable for the quality of the results, benefits realization, end user satisfaction and timely delivery, ensuring that projects are planned and executed in a manner consistent with company strategy, commitments, goals, and standards. In this role you will be required to manage and collaborate with geographically dispersed teams. The candidate should have experience running projects in an Agile/Scrum environment

Requirements

10+ years of experience in working with IT Development and/or IT Infrastructure teams in a project management capacity
Strong experience with Agile & Waterfall methodologies
Demonstrated leadership skills working with matrixed teams, management and executive stakeholders in a dynamic, growth environment
Strong project leadership, adept at Product Backlog Refinement, Risk Management, Stakeholder Management, Agile Team Building across multiple global teams, Release Management and Conflict Resolution
Understanding of software development lifecycle (SDLC) and DevOps Practices
Ability to drive team collaboration and foster a high-performing Agile culture.
Strong facilitation skills in running the scrum ceremonies such as leading planning meetings, reviews, and retrospectives etc..
Ability to structure and communicate needs, requirements, and solutions in a business context for business stakeholders.
Certified Scrum Master (CSM) or Professional Scrum Master (PSM) (preferred).
Proficiency in Agile tools such as Jira, Confluence and reporting tools such as power BI.
Outstanding Program management skills (projects involving internal and external stakeholders) with ability to meet tight deadlines and prioritize workloads
Bachelor’s degree or foreign equivalent degree in Computer Science or a related field required
Demonstrated leadership skills. Especially communication, collaboration, people management & influencing skills
Ability to work in a fast-paced environment with tight deadlines and multiple project deliverables
Critical thinker, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products
Excellent communicator, both written and verbal, to all levels of the organization
Proven track record of successfully delivering projects using Scrum methodologies.
Experience working with cross-functional and distributed teams.
Successful track record of delivering technology projects of very high complexity.

Nice To Haves

Preferred experience with Anaplan Tool.

Responsibilities

Responsible for the oversight and management of global technology-based product Portfolio in support of IT Infrastructure initiatives and accountable for fostering an environment of collaboration and high impact results
Partner with technical leadership to report project progress to executive level and cross-team stakeholders.
Leverage personal expertise to develop and present rational conclusions, recommendations and direct implementation strategies/action plans
Able to analyze the scope and direction of initiatives across multiple levels of management and organizational boundaries
Strong business acumen and leadership experience - proven track record of acting as a valued IT business partner to senior leadership
Guide and coach the Scrum team on Agile principles and best practices.
Facilitate scrum ceremonies as required.
Manage day to day activities for agile teams including sprint management, sprint metrics and backlog management.
Ensures Agile/Scrum process is implemented effectively and provides coaching at the team level to maximize its benefits.
Ability to influence and manage the expectations of clients, team members, management and external groups
Establish project metrics with available tools to track health, quickly analyze problems, identify root cause, create action plans, assess impact and develop resolution options
Responsible for the development of strategic and tactical planning of technology and people resources necessary for successful completion of several large-scale projects.
Responsible for the creation of long-term strategies and approaches to control and manage projects in support of complex business requirements
Responsible for directing multiple sub-team project plans into a cohesive whole
Lead change management activities with support/service groups outside the project team to ensure successful project results.
Work with technical team to develop documentation processes/procedures for training
Direct project activities personally and with other project managers, development staff to Estimate, Plan, Design, Build, Test, and Migrate solutions into production
Collaborate with the Product Owner (s) and engineering leaders to manage and prioritize the backlog and ensure timely deliveries.
Manage a team of Project Managers (as necessary) providing guidance and oversight to the portfolio
Evaluate project and program performance consistently with key performance indicators
Ability to handle Project Cost Management & financials including budget plans, monitor spend, and track risk.
Capable of balancing operational and development needs of work teams
Able to interact well with team members and stakeholders in resolving operational issues
Identify systemic operational issues and resolve them as well as identifying root causes and process improvements to present similar issues
Develop comprehensive risk management frameworks to identify, assess, and mitigate potential threats to program success
Challenges the status quo of existing process and defines the new ways of working.
Experience managing third-party vendors, contractors, and service providers across complex technology initiatives
Strong negotiation and conflict resolution skills to address competing priorities and resource constraints
Experience in coordinating teams across multiple time zones, cultures, and working in matrix environments

Benefits

In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including:
An upbeat, positive culture. Integrity, objectivity, collaboration, results and a no-limits mindset are central to our values
Limitless growth. We work with you to help you meet your goals and advance within the company
Encouragement to be innovative and challenge status quo
Exposure to industry leading training and development
Performance based recognition and rewards
Competitive compensation.
Limitless growth and learning opportunities.
Ongoing mentorship and apprenticeship; Leadership courses, development programs, technical courses, certification opportunities and more!
A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.
A chance to make an impact – your work will contribute directly to our strategy.
Enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.
20+ PTO days plus holidays and floating holidays in your first year.
Extensive medical, dental insurance and vision plan.
401K with corporate match, immediate vesting.
Health-and-wellness-related allowance programs.
Parental leave.
Tuition reimbursement.
Employee Stock Purchase Plan.
Employee Assistance Program.
Gartner Gives Charity Match.
And much more!