IT Program Manager 2

Choice Hotels International • Scottsdale, AZ

3d • Hybrid

About The Position

Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our IT Program Manager 2 in the IT Program Management Office (PMO). The IT Program Management Office is the team that ensures technology initiatives across the company are planned, governed, and delivered successfully—helping our business partners turn ideas into reliable, on‑time, and on‑budget technology solutions. As a key member of our IT Program Management Office, you will lead complex technology programs end‑to-end, partner closely with business and technology leaders, and ensure measurable business outcomes are delivered through strong planning, execution, and governance. Are you a strong program leader, comfortable navigating complexity, influencing without authority, and driving results across multiple teams and vendors? We invite you to apply today for our IT Program Manager II role and #MakeItYourChoice.

Requirements

• Bachelor’s degree in a related field or equivalent experience
• At least 5 years of experience managing technology programs or projects in a complex, cross‑functional environment.
• Experience delivering projects using Agile, hybrid, or traditional software development methodologies.
• Proficient in Microsoft Outlook, Excel, PowerPoint, and Word
• Proficient in program and project management tools such as Smartsheet, Jira, Confluence, Microsoft Project, or similar platforms
• Demonstrated strengths in execution excellence, stakeholder partnership, and results orientation

Nice To Haves

• Master’s degree in a related field preferred

Responsibilities

• Lead moderate to complex technology programs from initiation through delivery, ensuring business outcomes and benefits are realized.
• Partner with business, product, and technology leaders to define success metrics (objectives and key results, key performance indicators) and track progress.
• Develop and manage integrated program plans, including dependencies, critical path, and cross‑team coordination.
• Manage program financials, including budgets, forecasts, and vendor invoice alignment.
• Drive scope, schedule, cost, and risk trade‑off decisions using data and established governance forums.
• Oversee vendor delivery, including statements of work, milestones, risks, issues, and performance management.
• Facilitate release readiness, cutover planning, and operational handoffs to ensure smooth production launches.
• Provide clear, consistent program and portfolio‑level reporting to stakeholders and leadership.
• Identify opportunities to improve delivery efficiency through automation, tooling, and use of artificial intelligence.

Benefits

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees