IT Program Delivery Coordinator

Radiant Digital • Seattle, WA

14h • Remote

About The Position

This role works closely with the IT Manager to coordinate and keep both operational and project work moving. The position focuses on the day-to-day operations of our student systems, including change and configuration management, system and user access maintenance, and coordination with database administration and system support activities across our application portfolio. Work is managed through ServiceNow. This position has no budget or staffing responsibilities.

Requirements

• 8+ years leading an IT operations team supporting enterprise-grade software systems
• 5+ years managing IT projects
• Systems administration and software applications technical support background
• Minimum of two years of experience using ServiceNow SPM (Strategic Portfolio Management) and CWM (Collaborative Workspace Management) modules, including creating and managing projects, Agile sprints, releases, and stories
• Experience using ServiceNow or similar digital workflow platforms for incident, request, demand, resource management, automation, and user support workflows
• Experience coordinating Agile, Scrum, or Kanban-based operational or project work
• Experience with User Acceptance Testing (UAT) processes, including testing associated with system upgrades
• Experience with change management practices and coordinating system changes across multiple stakeholders
• Experience supporting process improvement and continuous improvement initiatives
• Understanding of the software development life cycle (SDLC) and operational release processes
• Experience coordinating work across technical teams, business partners, and external vendors
• Strong organizational and problem-solving skills, with the ability to work independently and adapt in a fast-paced environment
• Experience documenting operational processes, procedures, and technical requirements
• Understanding technical debt management and long-term system sustainability practices
• Familiarity with cloud-hosted applications and system migration efforts
• Demonstrated ability to build relationships and collaborate effectively across teams
• Planning, prioritization, and decision-making skills across competing operational priorities
• Bachelor’s Degree or equivalent combination of education and relevant work experience

Nice To Haves

• Experience supporting Student Information Systems, preferably PowerSchool
• Experience working in K–12 education technology environments or large public sector organizations
• PMI certification, preferably PMP or PgMP
• Agile certification such as Certified ScrumMaster (CSM) or PMI-ACP
• Experience applying Agile, Scrum, and Kanban practices to operational and project work
• ITIL certification or experience working in an IT service management environment
• ServiceNow certification or experience administering or configuring ServiceNow workflows
• Six Sigma or Lean process improvement certification
• Experience supporting enterprise application architecture or system integration environments
• Familiarity with and experience supporting enterprise application architecture or system integration environments
• Experience coordinating work with enterprise vendors and third-party software providers
• Familiarity with IT security practices and compliance requirements

Responsibilities

• Coordinate and keep both operational and project work moving
• Focus on the day-to-day operations of student systems
• Manage change and configuration
• Perform system and user access maintenance
• Coordinate with database administration and system support activities across the application portfolio

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1-10 employees