IT Service Delivery Coordinator

Stefanini Group•Shawnee Mission, KS

21h

About The Position

Stefanini Group is looking for IT Service Delivery Coordinator for a globally recognized company! For interested applicants, click the apply button or you may reach out to Utkarsh Singh at 248-213-3604 / [email protected] for faster processing. Thank you! B&V is looking for a Service Delivery Coordinator to join their team. The role entails optimizing enterprise-wide service delivery, functioning as a contact for various departments within the organization to advance the employee experience. The successful candidate will develop strong relationships and foster collaboration across internal teams, lead process improvements, and ensure a high-quality, seamless user experience across the organization. The Team Black & Veatch's Business Enablement team consists of critical groups that help enable the organization's professionals, projects, and businesses to be as successful as possible. Functions in this group include Digital & Information Technology, Global Finance, Global Human Resources, Legal, Risk Management, and Government Affairs and Real Estate and Building Services. Details: Key Responsibilities Establish and maintain strong working relationships with internal clients throughout the organization Collaborate closely with the Digital and Information Technology teams, and other relevant departments to ensure alignment of business needs and ensure superior and comprehensive employee experience Assist with new hire and onboarding processes Support the IT Software renewal and approval processes Act as point of escalation for requests and incidents for business sectors, ensuring issues are resolved quickly and effectively Provide assistance and training for IT tools, equipment and systems Lead and contribute to process improvement initiatives, identifying opportunities to increase efficiency and service quality. Assess the needs of Black & Veatch professionals and provide recommendations for service delivery improvements Assist the Audio-Visual team with Microsoft TEAMS support Assist with special projects within the department and team.

Requirements

The ideal candidate will be self-motivated with a positive customer service attitude with a focus on a positive employee experience.
Excellent communication skills, with an ability to listen effectively, comprehend internal client needs, explain technical details in user-friendly language, and employ a proactive approach to problem-solving.
The ideal candidate will be detail-oriented with exceptional problem-solving skills, and the ability to handle multiple projects simultaneously
4+ years related experience in an IT or administrative support role
Must be generally familiar with IT connectivity, systems and hardware
Willing to participate in occasional travel
All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.
Be able to lift up to 50 pounds, sit, stand and walk for extended periods

Nice To Haves

Hands-on experience with ServiceNow
History of successful process improvement implementations is a plus.
Must be able to work both independently or with a group
Occasional overtime and weekend work may be required.
Hybrid or flexible work options may be offered after the first 90 days of employment based upon manager discretion, job performance and work assignments

Responsibilities

Establish and maintain strong working relationships with internal clients throughout the organization
Collaborate closely with the Digital and Information Technology teams, and other relevant departments to ensure alignment of business needs and ensure superior and comprehensive employee experience
Assist with new hire and onboarding processes
Support the IT Software renewal and approval processes
Act as point of escalation for requests and incidents for business sectors, ensuring issues are resolved quickly and effectively
Provide assistance and training for IT tools, equipment and systems
Lead and contribute to process improvement initiatives, identifying opportunities to increase efficiency and service quality.
Assess the needs of Black & Veatch professionals and provide recommendations for service delivery improvements
Assist the Audio-Visual team with Microsoft TEAMS support
Assist with special projects within the department and team.