IT Service Delivery Coordinator
About The Position
Stefanini Group is looking for IT Service Delivery Coordinator for a globally recognized company! For interested applicants, click the apply button or you may reach out to Utkarsh Singh at 248-213-3604 / [email protected] for faster processing. Thank you! B&V is looking for a Service Delivery Coordinator to join their team. The role entails optimizing enterprise-wide service delivery, functioning as a contact for various departments within the organization to advance the employee experience. The successful candidate will develop strong relationships and foster collaboration across internal teams, lead process improvements, and ensure a high-quality, seamless user experience across the organization. The Team Black & Veatch's Business Enablement team consists of critical groups that help enable the organization's professionals, projects, and businesses to be as successful as possible. Functions in this group include Digital & Information Technology, Global Finance, Global Human Resources, Legal, Risk Management, and Government Affairs and Real Estate and Building Services.
Requirements
- The ideal candidate will be self-motivated with a positive customer service attitude with a focus on a positive employee experience.
- Excellent communication skills, with an ability to listen effectively, comprehend internal client needs, explain technical details in user-friendly language, and employ a proactive approach to problem-solving.
- The ideal candidate will be detail-oriented with exceptional problem-solving skills, and the ability to handle multiple projects simultaneously
- 4+ years related experience in an IT or administrative support role
- Must be generally familiar with IT connectivity, systems and hardware
- Willing to participate in occasional travel
- All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.
Nice To Haves
- Hands-on experience with ServiceNow
- History of successful process improvement implementations is a plus.
- Must be able to work both independently or with a group
- Occasional overtime and weekend work may be required.
Responsibilities
- Establish and maintain strong working relationships with internal clients throughout the organization
- Collaborate closely with the Digital and Information Technology teams, and other relevant departments to ensure alignment of business needs and ensure superior and comprehensive employee experience
- Assist with new hire and onboarding processes
- Support the IT Software renewal and approval processes
- Act as point of escalation for requests and incidents for business sectors, ensuring issues are resolved quickly and effectively
- Provide assistance and training for IT tools, equipment and systems
- Lead and contribute to process improvement initiatives, identifying opportunities to increase efficiency and service quality.
- Assess the needs of Black & Veatch professionals and provide recommendations for service delivery improvements
- Assist the Audio-Visual team with Microsoft TEAMS support
- Assist with special projects within the department and team.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
