IT Program Assistant
About The Position
Ravinia Information Technology is seeking a part-time IT Program Assistant for the 2026 fiscal year. The person in this role will provide technical support to staff and handle a variety of tasks, including installing software on desktop operating systems, setting up computer and network equipment, running reports, and organizing hardware inventory. The individual in this position will also support the team with a variety of technology projects. Reporting to the Senior System Administrator, you are self-motivated and eager to learn system administration according to best practices. The ideal candidate will have some work experience supporting Windows, MacOS and iOS operating systems, along with troubleshooting end-user issues related to Google Workspace, wireless networks, video calls, printers, and copiers. Some experience with help desk ticketing systems and Windows Active Directory is a plus.
Requirements
- Able to manage tasks efficiently while adhering to organizational procedures and standards
- Customer service skills
- Research and problem-solving
- Lift, arrange, and connect computers, monitors, and peripherals
- Ability to collaborate and work on a small team
- Perform tasks independently across a physical campus environment
- Comfortable supporting remote users
- High school diploma or equivalent
- Experience with Windows and/or Apple computer hardware and software
- Experience using web-based applications
- Prior work experience
Nice To Haves
- Some experience with help desk ticketing systems
- Some experience with Windows Active Directory
Responsibilities
- Serve as a member of the Ravinia IT support staff
- Provide first responses to employees relative to software and hardware issues
- Optimize desktop computers as instructed by system administrators
- Assist in the deployment of new computer equipment
- Organize and document spare computer hardware inventory
- Document technical issues
- Run or compile reports
- Pick up IT mail and small packages
- Handle audio/visual and printer support for Ravinia staff
- Assist IT team on small projects and tasks as needed
Benefits
- Eligible for the Illinois Paid Leave plan.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
