IT Professional 2 - Systems Administration
About The Position
The Governor's Technology Office (GTO), Data as a Service team, is seeking an IT Professional 2 to serve as a Microsoft 365 administrator, specializing in SharePoint, Teams, and OneDrive, and also working with the Power Platform suite and Exchange. The position is located in Carson City or Las Vegas. The incumbent provides tier-three support by troubleshooting complex problems and acting as a liaison between Microsoft and agency technical staff. Duties include environment modernization and management, user account and permission management, site management, data integrity and security, and ticket management. The role also serves as the subject matter expert for SharePoint, Teams, and OneDrive. Information Technology Professionals analyze, develop, implement, maintain, and modify computer operations, systems, networks, databases, applications, and/or information security. Duties may span one or more IT specialization areas according to agency needs. Under general supervision, this journey-level position may serve as a lead worker to lower-level IT staff as assigned. It is a supervisory level for the Computer Operations function.
Requirements
- Tenant-level administration experience in Microsoft 365 is required.
- Bachelor's degree from an accredited college or university in computer science, management information systems, or a closely related field, and two years of professional IT experience relevant to the duties; OR two years of experience as an IT Professional I in Nevada State service; OR four years of relevant technical experience as an IT Technician IV or above in Nevada State service; OR an equivalent combination of education and experience.
- Knowledge of the strengths and limitations of several general-purpose programming languages.
- Working knowledge of specific departmental information systems for select positions.
- General knowledge of test procedure design; software design, analysis, and maintenance; programming tools and techniques; and systems programming languages and techniques.
- Ability to make decisions and use independent judgment, provide general technical consultation and training, and recommend and implement systems changes.
- Skill in interviewing users to identify needs; problem solving, analysis, and synthesis; and solving information systems problems.
- Some positions may require skill with LAN management software, audio generating equipment, data concentrators, front-end processors, data scopes and recorders, tone modulation test sets, and voice frequency monitoring equipment.
Responsibilities
- Administer Microsoft 365, specializing in SharePoint, Teams, and OneDrive, and work with Power Platform and Exchange.
- Provide tier-three support and troubleshoot complex problems.
- Act as a liaison between Microsoft and agency technical staff.
- Manage and modernize the Microsoft 365 environment.
- Manage user accounts, permissions, and sites.
- Maintain data integrity and security.
- Manage support tickets and serve as the SharePoint, Teams, and OneDrive subject matter expert.
- Conduct detailed alternative analyses and determine end-user requirements through consultation with end-users, technicians, vendors, management, and others.
- Maintain documentation related to the assigned IT specialization’s architecture, operations, and work activities.
- Maintain current knowledge of technological trends and advancements, security management practices, laws, policies, and ethics.
- Participate in recommending and justifying resource allocations and expenditure decisions, tracking and recording expenditures, preparing purchase requests, and writing technical requirements for grant proposals.
- Perform related duties as assigned.
- May serve as a lead worker to lower-level IT staff as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
