IT Production Support Technician
Saronic Technologies•Austin, TX
•Onsite
About The Position
Saronic Technologies is seeking an IT Production Support Technician to provide hands-on technical support across our manufacturing environment. This role sits at the intersection of IT and production, ensuring that critical systems—such as Zebra printers, barcode scanners, production workstations, and manufacturing applications—operate reliably and efficiently. You will be a key IT partner to manufacturing, and operations teams, supporting day-to-day production activities while driving continuous improvement in systems, processes, and uptime.
Requirements
- Associate or bachelor’s degree in computer science, or related field (or equivalent experience).
- 3+ years of IT experience supporting manufacturing technology, or a similar role.
- Proficiency in troubleshooting hardware, software, and networking issues.
- Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.
- Strong problem-solving mindset, attention to detail, and ability to prioritize tasks effectively.
Nice To Haves
- Experience with manufacturing systems (MES, PLCs, SCADA).
- Experience with industrial label printers (Zebra, ZPL, BarTender, etc.).
- Experience supporting production environments or shop-floor systems.
Responsibilities
- Provide frontline and escalated support for manufacturing systems and operational technology, including Zebra printers (ZPL configuration and troubleshooting), barcode scanners, production-floor workstations and displays, shop-floor networking, and connected IoT devices.
- Troubleshoot and resolve hardware, software, application, and network issues impacting production, with urgency and precision to minimize downtime.
- Act as a primary responder for manufacturing system incidents and coordinate cross-functional resolution efforts when necessary.
- Support data-related tasks and production workflows, including basic query troubleshooting (SQL, Splunk; Python is a plus).
- Coordinate IT support with the broader IT team.
- Maintain knowledge base articles and support documentation for supported systems and processes.
Benefits
- Medical Insurance: Comprehensive health insurance plans covering a range of services. Saronic pays 100% of the premium for employees and 80% for dependents
- Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care. Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents
- Time Off: Generous PTO and Holidays
- Parental Leave: Paid maternity and paternity leave to support new parents
- Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
- Retirement Plan: 401(k) plan with company match
- Stock Options: Equity options to give employees a stake in the company’s success
- Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
- Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline
- Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
