IT Product Specialist

Pacific Gas And Electric Company•Oakland, CA

8d•$102,000 - $162,000•Hybrid

About The Position

PG&E’s Technology & Security organization delivers secure, reliable, and high-quality technology solutions across the enterprise. The Digital Workplace Team, within Grid Platforms & Network, enables a modern employee experience through reliable devices, collaboration tools, and responsive support services that drive productivity. The IT Asset Management (ITAM) function supports PG&E’s business vision by improving service quality, expanding capabilities through new functionality and technologies, optimizing costs, and enhancing the end-user experience. The team partners closely with internal stakeholders to promote best practices, strengthen governance, and reduce financial and compliance risk associated with IT assets. We are seeking an IT Product Specialist located in Oakland, CA or within PG&E’s service territory. This role is hybrid, with onsite presence at the Oakland General Office (OGO) as needed. The position reports to the Software Asset Management Supervisor. The IT Product Specialist supports the lifecycle management of assigned IT products and services, with a focus on IT Store/App Portal catalog operations, Software Asset Management (SAM), and operational support. Working in a team environment, this role partners with the IT Asset Management team and functional area coworkers to improve visibility and understanding of software assets. The specialist applies ITAM best practices to help control software spend and reduce financial and compliance risk, with accountability for data accuracy, integrity, and audit readiness of asset and product information. Key responsibilities include collaborating with stakeholders to onboard and retire products within the IT Store, maintaining accurate catalog and asset data, and applying defined requirements to configure systems and catalog updates. The role contributes input to product improvements and roadmap planning, while primarily focusing on execution and operational excellence. The IT Product Specialist ensures stakeholders are informed of product updates, new functionality, deployment status, restrictions, and licensing considerations. The role also supports procurement and renewal activities, validates Flexera (FNMS) data and reporting, and provides escalation support and product guidance to internal teams.

Requirements

Associates Degree in Computer Science or job-related discipline or equivalent experience
2 years job-related technical experience
Working knowledge of IT Asset Management / Software Asset Management principles
Solid understanding of enterprise IT products, services, and lifecycle management
Strong attention to detail, particularly with data accuracy and reporting validation
Effective communication skills with the ability to work across technical and business teams
Analytical mindset with problem-solving and troubleshooting capability
Ability to follow established processes while contributing to improvements

Nice To Haves

BA/BS in Computer Science, Business, Engineering or equivalent work experience
3–5 years of experience in IT product support, SAM, or ITAM
Experience with Flexera (FNMS), App Portal, or IT catalog management tools
Familiarity with software licensing models and IT procurement processes
Relevant technical certifications

Responsibilities

Maintain and update IT Store/App Portal catalog items (software and hardware)
Configure, validate, and retire catalog entries based on lifecycle status, governance, and demand
Ensure accuracy and completeness of catalog data, including bundled offerings
Apply standardized templates and intake processes for catalog entries
Ensure catalog alignment with governance standards and the approved software portfolio
Identify and escalate unsupported or end-of-life software
Apply ITAM/SAM best practices to support governance, compliance, and audit readiness
Review and process software requests in alignment with approved standards
Support software spend management by ensuring proper licensing and request validation
Validate and maintain accuracy of Flexera (FNMS) data and reporting outputs
Assist with license tracking, renewals, and risk mitigation (financial and legal)
Partner with procurement on purchase orders (Ariba) and maintenance renewals
Partner with functional area coworkers to improve understanding of software usage and licensing
Collaborate with SMEs, engineering, procurement, and vendors to meet ITAM requirements
Coordinate with suppliers (e.g., Zones) for hardware procurement through IT Store
Communicate catalog updates, product changes, and requirements clearly to stakeholders
Respond to inquiries related to software availability, requests, and asset data
Troubleshoot and resolve operational issues with IT teams
Provide escalation support; perform third-tier support as needed
Support continuous improvement of processes, tools, and reporting
Identify opportunities to improve catalog processes, request workflows, and asset visibility