IT Product Owner I

InComm Payments • Ottawa, ON

22d

About The Position

The Product Owner I is responsible for owning and executing product initiatives that support Terminal Solutions platforms and operational workflows. This role serves as the primary liaison between business stakeholders, operations, and development teams to ensure product enhancements, defect fixes, and operational capabilities are clearly defined, prioritized, and delivered effectively.
In this role, the Product Owner is accountable for translating business needs into actionable requirements, managing product backlogs, and supporting the delivery of enhancements across terminal onboarding, provisioning, migrations, reporting, and operational tooling. The Product Owner works closely with implementation, terminal support, warehouse operations, and engineering teams to ensure solutions are scalable, auditable, and aligned with business objectives.
The Product Owner I thrives in an agile environment and plays a key role in driving execution, removing ambiguity, supporting issue resolution, and improving end-to-end processes across the Terminal Solutions ecosystem.

Requirements

• Strong ability to gather requirements and translate them into clear, actionable user stories and documentation.
• Solid understanding of agile product ownership concepts, including backlog management and prioritization.
• Excellent communication skills with the ability to work effectively across technical and non-technical teams.
• Strong organizational skills with attention to detail and follow-through.
• Ability to manage competing priorities in a fast-paced, operationally driven environment.
• Collaborative mindset with a focus on problem-solving and continuous improvement..
• 1–3 years of experience in a Product Owner, Business Analyst, or similar role.
• Experience working in agile or hybrid agile environments.
• Demonstrated ability to manage backlogs, support sprint ceremonies, and work with development teams.
• Experience supporting operationally critical platforms or customer facing solutions
• Bachelor’s degree in Business, Information Systems, Engineering, or a related field, or equivalent practical experience.
• Familiarity with tools such as Jira, Confluence, or similar requirements and backlog management platforms.

Nice To Haves

• Experience in payments, terminal solutions, logistics, or enterprise software environments is a plus.
• Agile or Scrum certifications (CSPO, PSPO, etc.)

Responsibilities

• Own and manage the product backlog for assigned Terminal Solutions platforms, tools, and workflows.
• Manage development roadmap and track budgeting across sprint cycles.
• Partner with business stakeholders, operations, and leadership to gather, document, and clarify product and process requirements.
• Translate business needs into clear user stories, acceptance criteria, and functional documentation.
• Prioritize backlog items based on business impact, operational urgency, risk, and capacity.
• Serve as the primary point of contact for development teams for questions, clarifications, and scope alignment.
• Support sprint planning, backlog refinement, reviews, and retrospectives to ensure predictable delivery.
• Collaborate closely with terminal implementation, migration, and support teams to align product delivery with operational needs.
• Assist in troubleshooting production issues by clarifying expected behavior, validating fixes, and coordinating across teams.
• Ensure product changes and new capabilities are properly documented and communicated to operational teams.
• Contribute to continuous improvement initiatives by identifying process gaps, inefficiencies, and opportunities for automation.
• Support release planning and validation to ensure product changes meet quality, compliance, and operational readiness standards.
• Refine and prioritize user stories and tasks to ensure they meet user needs and are aligned with the product strategy.
• Lead sprint planning, reviews, and retrospectives to ensure efficient product development cycles.
• Analyze product performance metrics to continuously improve features and deliver greater value to users.
• Oversee the entire product lifecycle, from ideation to post-launch evaluation.
• Ensure that product releases meet quality standards and deadlines.
• Monitor product performance post-launch and lead efforts for optimization and iteration.

Benefits

• InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.
• This position is eligible for the Employee Referral Bonus Program Tier II

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees