IT Product Manager

Nicklaus Children's Hospital•Miami, FL

About The Position

The IT Product Manager owns the strategy, roadmap, and lifecycle for assigned I.T. products and systems with a strong focus on patient experience and clinical/operational outcomes. Partners with leadership and cross-functional teams (engineering, design, analytics, operations, compliance, and marketing/communications) to discover needs, prioritize investment, define success metrics, and deliver new features and improvements. Uses qualitative feedback and quantitative usage statistics to guide decision-making, measure adoption, and continuously optimize performance, reliability, usability, and value delivered to patients and end users.

Requirements

Bachelor's Degree in Computer Science, Information Systems, Engineering, Business, Healthcare Administration, or related field (OR) 7 years of related experience
4-7 years of product management experience for digital products, enterprise applications, or I.T. platforms
3-5 years working in regulated environments (healthcare preferred) with security, privacy, and compliance considerations
Demonstrated ability to define product strategy and translate vision into an actionable roadmap and prioritized backlog.
Strong user-centered design mindset; ability to incorporate patient, caregiver, and clinician feedback into requirements.
Experience with analytics and experimentation: defining KPIs, usage funnels, adoption metrics, and success criteria.
Ability to write clear user stories, acceptance criteria, and release notes; comfort with ambiguity and iterative delivery.
Proficiency collaborating with engineering, UX, and data teams; working knowledge of APIs, integrations, and system constraints.
Strong stakeholder management and executive communication; able to align diverse priorities to a shared plan.

Nice To Haves

Master's degree in Computer Science, Information Systems, Engineering, Business, Healthcare Administration, or related field preferred.
Certified Scrum Product Owner (CSPO) or equivalent preferred; demonstrates agile product management competency.
PMP/PMI-ACP/ SAFe POPM (or similar) preferred to support delivery planning and cross-team execution.
Knowledge of healthcare workflows and digital patient experience (portals, scheduling, check-in, messaging, telehealth) preferred.
Understanding of privacy/security concepts (HIPAA), accessibility (WCAG), and change management in clinical settings

Responsibilities

Defines and maintains product vision, strategy, and multi-quarter roadmap for assigned I.T. products and systems, centering patient experience and measurable outcomes.
Conducts discovery with patients, caregivers, clinicians, and operations to understand problems, validate opportunities, and identify unmet needs.
Translates strategy into a prioritized backlog (epics/stories) with clear acceptance criteria, dependencies, and release plans.
Partners with UX to define journeys, prototypes, usability testing, and accessibility requirements; ensure solutions are intuitive and inclusive.
Collaborates with engineering and architecture on feasibility, tradeoffs, technical debt, integrations, and performance/reliability requirements.
Defines success metrics (KPIs/OKRs) and analyzes usage statistics, conversion/adoption, and user feedback to guide iteration and optimization.
Coordinates go-to-market/change management with marketing/communications, training, support, and operations; crafts clear release notes and enablement materials.
Facilitates cross-functional rituals (planning, grooming, sprint reviews) and removes blockers through proactive stakeholder alignment.
Ensures product decisions and releases adhere to security, privacy, regulatory, and governance standards; partners with compliance and security teams as needed.
Manages vendor relationships when applicable (contracts, roadmaps, SLAs) and advocates for enhancements aligned with organizational priorities.
Reports roadmap progress, risks, and outcomes to leadership; recommends investment decisions based on impact, effort, and strategic fit.