IT Product Manager Sr - Service and Incident Mgmt

INTEGRIS Health•Oklahoma City, OK

1d•Onsite

About The Position

INTEGRIS Health, Oklahoma’s largest not-for-profit health system, has a great opportunity for a Product Manager Sr. - Service Mgmt/Incident Response in Oklahoma City, OK. In this position, you’ll be a part of our IT Project Management team providing exceptional work supporting the INTEGRIS Health caregivers and the community at large. The IT Product Manager leverages an agile process and mindset to deliver business value for our stakeholders. Works with customer stakeholders to understand their needs, define a program vision and roadmap of features. Assists the customer stakeholders in building good business cases for feature requests so that the IT Governance Committee can appropriately prioritize.

Requirements

Bachelor's degree in information systems or related field, in lieu of Bachelor's Degree, 4 years of work experience in information systems or a related field.
Strong communication, facilitation, presentation and leadership capabilities

Nice To Haves

5 years of Agile experience is strongly preferred
Scaled Agile Framework (SAFe) experience is strongly preferred
Experience with the business case development preferred
In applicable work group: Licensed candidates must possess and maintain active licensure in accordance with Oklahoma State law
PREFERRED EXPERINCE: POWER BI Incident Mgmt

Responsibilities

Defines Program vision, user personas and roadmap (contribute to longer term - 2 -5 year - product roadmap
Understands the budget parameters, strategic themes to guide/manage their strategic direction of the solution
Understands customer needs, defines Features, determines success criteria (performance measurement), and validate solutions
Assess the business impact of different solutions, and the tradeoffs between business/customer needs, technology requirements and costs
Translates Epics into Features, manages and prioritizes the flow of work through Program Kanban and prioritizes Program backlog
Facilitates process mapping, gap analysis, and data flow to help assess business implications of feature, tool, or platform.
Possess in depth knowledge of the relationship between business processes and the product supported
Analyzes and communicates success, performance, time to market, quality, partner health and team engagement metrics to stakeholders
Partners with Architects to conduct Technology Assessments
Analyzes the customer needs, understands the team's work and plan for capacity/priority in program backlog.
Assists with business case development and budget/cost estimations with customer stakeholders