IT Product Manager IV - AI & Consumer Digital Experiences

Wilson•San Francisco, CA

8d•Onsite

About The Position

Our client, a global technology leader known for creating innovative consumer software products, is seeking an experienced Staff Product Manager to lead the evolution of a high-impact digital customer experience used by millions of users. This is an exciting opportunity to define product strategy, build AI-powered customer experiences, and collaborate with world-class Engineering, Design, Data Science, and Business teams. You'll play a key role in shaping the future of an intelligent consumer platform where trust, simplicity, and innovation are at the center of every product decision. If you're passionate about solving complex customer problems, leveraging AI to create intuitive experiences, and driving products from concept through execution, we'd love to hear from you.

Requirements

5+ years of Product Management experience delivering complex consumer software products.
Proven success leading products from ambiguous concepts through successful execution.
Strong technical aptitude with experience partnering closely with Engineering teams.
Strong understanding of customer-centered product development methodologies.
Experience using experimentation, A/B testing, analytics, and product metrics to guide decisions.
Outstanding communication, storytelling, and stakeholder management skills.
Ability to influence cross-functional teams and executive leadership.
Passion for creating intuitive, trustworthy customer experiences.

Nice To Haves

Experience working on AI-driven, machine learning, or intelligent digital products is highly preferred.
Experience launching AI-powered or personalized customer experiences.
Background working within fintech, financial services, or other highly regulated industries.
Experience balancing enhancements to mature platforms while driving innovative greenfield initiatives.
Strong understanding of modern product strategy and agile development practices.

Responsibilities

Own the vision, strategy, and roadmap for a core customer-facing product experience.
Identify and prioritize opportunities to improve usability, customer confidence, and overall product quality.
Drive the development of AI-powered and personalized product capabilities that enhance customer outcomes.
Partner closely with Engineering, UX Design, Data Science, Legal/Compliance, and Content teams to deliver scalable solutions.
Translate complex technical challenges into intuitive, customer-friendly experiences.
Lead end-to-end product execution from ideation through launch and continuous optimization.
Utilize customer research, experimentation, analytics, and product metrics to validate decisions and measure success.
Build alignment across cross-functional teams while effectively managing ambiguity.
Present product strategy, roadmap updates, and business outcomes to senior leadership.
Stay current on emerging AI technologies, machine learning trends, and digital product innovations.