IT Process Engineer

The Ohio State University • Rincon, GA

40d • Onsite

About The Position

Contributes to the strategic vision and serves as a senior technical leader in the planning, design, development, implementation, maintenance, and continuous improvement of IT service management processes aligned to the Information Technology Infrastructure Library (ITIL) framework. Core process ownership includes, but is not limited to, Incident, Problem, Change, Release, Service Level, Knowledge, Configuration Management (CMDB), and IT Asset Management (ITAM). This role is responsible for advancing the maturity, governance, and integration of configuration management and asset management practices, ensuring accurate service mapping, asset lifecycle visibility, and data integrity to support operational excellence, compliance, and risk mitigation across the Medical Center. Leads and delivers medium- to large-scale strategic initiatives with significant scope, risk, and organizational impact. Facilitates cross-functional efforts to evaluate, design, and implement new and existing tools, processes, and workflows that enhance IT service delivery and process management capabilities. Provides strategic direction and thought leadership to leaders, peers, and team members, ensuring alignment of IT service management processes with evolving business needs, clinical priorities, and technology opportunities. Recognized as a subject matter expert and trusted advisor, this role is frequently engaged to resolve complex system and process challenges and drive continuous improvement. Acts as a subject matter expert in IT service management strategies, policies, procedures, and methodologies, with a particular emphasis on CMDB governance, service mapping, and IT asset lifecycle management. Performs key leadership roles including Problem Manager, Change Manager, and Process Architect.

Requirements

• Degree in Computer Science or a related field
• Four years of experience providing Tier I–III IT support within operations.
• Demonstrates a strong understanding of IT infrastructure management, including Change, Configuration, and Problem Management.

Nice To Haves

• Experience with ITIL framework
• Experience with CMDB governance, service mapping, and IT asset lifecycle management.

Responsibilities

• Contributes to the strategic vision and serves as a senior technical leader in the planning, design, development, implementation, maintenance, and continuous improvement of IT service management processes aligned to the Information Technology Infrastructure Library (ITIL) framework.
• Core process ownership includes, but is not limited to, Incident, Problem, Change, Release, Service Level, Knowledge, Configuration Management (CMDB), and IT Asset Management (ITAM).
• Responsible for advancing the maturity, governance, and integration of configuration management and asset management practices, ensuring accurate service mapping, asset lifecycle visibility, and data integrity to support operational excellence, compliance, and risk mitigation across the Medical Center.
• Leads and delivers medium- to large-scale strategic initiatives with significant scope, risk, and organizational impact.
• Facilitates cross-functional efforts to evaluate, design, and implement new and existing tools, processes, and workflows that enhance IT service delivery and process management capabilities.
• Provides strategic direction and thought leadership to leaders, peers, and team members, ensuring alignment of IT service management processes with evolving business needs, clinical priorities, and technology opportunities.
• Acts as a subject matter expert in IT service management strategies, policies, procedures, and methodologies, with a particular emphasis on CMDB governance, service mapping, and IT asset lifecycle management.
• Performs key leadership roles including Problem Manager, Change Manager, and Process Architect.

Benefits

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Opportunity to get the most out of the Public Service Loan Forgiveness program.
• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior