IT Platform Engineer-Analytics Services

Ford • , MI,US

1d • $74,300 - $166,200 • Hybrid

About The Position

Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.
The Analytics Service team drives the system planning, engineering, and operations behind Ford’s enterprise analytics and Big Data solutions. Our platforms empower teams globally - including Product-Driven Organizations (PDOs), IT service delivery partners, and the Global Data Insights and Analytics (GDIA) team—to build mission-critical, line-of-business applications accessed directly by our end-user community. We support a robust, enterprise-scale platforms - such as Power BI, QlikSense, Alteryx, WebFOCUS, Business Objects, Looker Studio, and more - that are critical to Ford's rapidly evolving analytics needs.
This position is a key Engineering and Operations role within the Descriptive Analytics team. You will be responsible for the engineering, operations, and optimization of our core reporting and visualization platforms hosted in Azure, the Google Cloud Platform, and Ford’s enterprise data centers.

Requirements

• Bachelor's degree in computer science or similar field of study or equivalent experience.
• 6+ years of hands-on experience engineering and managing application platforms that run on Windows Server.
• Proven track record managing large-scale, multi-tenant environments.
• We leverage powerful AI engines, agents, and assistants every day to accelerate our work. You must be comfortable using these tools and possess the critical thinking skills required to evaluate AI-generated responses for correctness, context, and appropriateness.
• Strong analytical and troubleshooting skills with a knack for solving complex infrastructure puzzles.
• Excellent written and verbal communication skills, with the ability to coordinate seamlessly with everyone from product vendors and internal Ford teams.
• Solid understanding of the Product Life Cycle (release cadences, service packs, upgrades, etc.).

Nice To Haves

• Familiarity with broader enterprise and cloud service offerings, including Databases, Containers, Storage, and Networking.
• Understanding of database connectivity for enterprise technologies, such as ODBC, service keys and keyless authentication, SQL Server, Oracle, or PGSQL.
• Familiarity with Agile development methodologies and modern delivery concepts, including GitHub, VS Code, CI/CD, Terraform, and pipelines.
• Knowledge of internal Ford tools, frameworks and concepts such as GRC, EAA, OSP Process, and Service Now.

Responsibilities

• Drive the day-to-day operations of our analytics platforms—monitoring performance, managing user/group and content security, and rapidly troubleshooting server and product issues.
• Collaborate with team members and stakeholders, such as Enterprise Architecture, to gather requirements and deliver highly engineered, scalable solutions.
• Innovate by developing new tools, automations, and processes to maximize the effectiveness and adoption of our technology stack.
• Create and maintain clear, modern documentation for daily processes, installations, and operational procedures (Run Books, Operational Manuals, Knowledgebase articles, etc.).
• Provide expert L2/L3 infrastructure support to users and Operations teams, championing ITIL best practices for Request, Incident, Change, Event, and Problem Management.
• Partner directly with platform vendors to facilitate and resolve complex, escalated issues.
• Evaluate, engineer, and operate both current and next-generation analytics platforms to ensure they meet enterprise infrastructure standards.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level