Spécialiste en TI/TO - IT/OT Specialist

Hitachi • Quebec, QC

36d • Onsite

About The Position

Join Hitachi Energy Transformers – Business Solutions IT Organization as a Factory IT/OT Specialist supporting our Québec City location. In this role, you contribute directly to the stability, reliability, and cybersecurity of the technologies that keep modern power manufacturing operations running. You support the digital backbone of the factory—ensuring that both office and shop‑floor systems are available, secure, and functioning as intended. You will gain hands‑on exposure to IT/OT environments that bridge traditional enterprise IT with operational equipment essential to producing high‑quality power grid components. This role allows you to work closely with production teams, cybersecurity professionals, and external vendors on activities that help strengthen operational continuity, improve resilience, and ensure secure and efficient factory performance. You will support end‑users, maintain site-owned IT/OT assets, respond to cybersecurity events, and help implement protective measures across critical operational systems. Your work helps safeguard digital infrastructure, minimize downtime, and maintain the integrity of systems that contribute to safer, more reliable energy solutions.

Requirements

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in Canada.
• Completed a formal qualification or apprenticeship in information technology.
• Minimum of two years of professional experience in IT support.
• Fluency in English and French.
• Able to work independently with a solution‑oriented, proactive mindset.
• Familiarity with tools and environments including ServiceNow IT Enterprise Platform, Microsoft 365, Windows, iOS, and asset management tools.
• Knowledge of ITIL 4 practices (preferred) and/or Lean Six Sigma methodologies.
• Must be available to work either from 12:00 p.m. to 9:00 p.m. or from 8:00 a.m. to 5:00 p.m., including availability to work on-call.

Nice To Haves

• Knowledge of ITIL 4 practices (preferred) and/or Lean Six Sigma methodologies.

Responsibilities

• Support onsite IT equipment, software, and collaboration tools for end‑users, meeting rooms, and other shared spaces.
• Deliver onsite support for factory‑owned and managed IT/OT assets across the production environment.
• Carry out operational tasks for OT cybersecurity and support protective measures that strengthen the security posture of factory systems.
• Provide operational support for both office IT and shop‑floor IT/OT assets, including kiosks, printers, conference/Teams rooms, vendor‑managed machines, CCTV/security systems, badging equipment, and MES‑related hardware.
• Act as an IT/OT cybersecurity first responder by investigating incidents, evaluating scope, and working with cybersecurity teams to contain and remediate issues.
• Identify critical factory assets requiring monitoring and protection within the OT environment.
• Install and configure security patches or other remediation measures on critical assets, coordinating assistance as needed.
• Monitor OT systems and report abnormal behavior, unauthorized access attempts, or unexpected system changes to incident response teams.
• Work collaboratively with vendors to maintain proper configuration and upkeep of OT systems and related security patches.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Benefits

• Opportunities to work on innovative technologies that shape the future of energy
• A collaborative environment with experienced professionals across the power industry
• Access to learning platforms and career development programs
• Attractive health and retirement benefits
• Paid leave and flexible work arrangements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees