IT/OT Infrastructure Operations Engineer (Senior Specialist)

MSD•Upper Gwynedd Township, PA

2d•$106,200 - $167,200•Hybrid

About The Position

We are excited to announce a fantastic opportunity for an IT/OT Infrastructure Operations Engineer/Specialist. At our company, we are committed to delivering innovative health solutions that advance the prevention and treatment of diseases in people and animals. Join our global organization focused on the reliability and robustness of our critical manufacturing environment. This role offers technology professionals an incredible opportunity to drive significant value to the business, collaborate and learn from colleagues across the globe, and enjoy the satisfaction of helping to save and improve lives. You’ll be part of a Global Organization focused on reliability and robustness of our Company's Critical Manufacturing Environment. The IT/OT Infrastructure Ops Engineer is responsible for the operation, support and design of server, storage, virtualization, and endpoint platforms that underpin our manufacturing and packaging environments. The role spans traditional IT infrastructure and OT (Operational Technology) systems, ensuring they are reliable, secure, and compliant. The successful candidate will manage and support Windows and virtualized environments, industrial PCs and HMIs, backup and recovery, and core platform services while applying strong service management practices and collaborating closely with operations, engineering, IT, and quality. The team will focus on supporting manufacturing sites OT (operational technology) and partnering closely with our Digital Manufacturing Division, Global Technology teams as well as IT Risk Management and Security to deliver and support effective and reliable technology solutions.

Requirements

Bachelor of Science Degree (BS) in Computer Science, Computer Science Engineering, Math or related discipline
Eight (8) years of technical operational support and service delivery experience in server, hosting, virtualization, Windows, and endpoint/security-related environments, ideally in a manufacturing environment. Within eight years, at least two or more (2+) years’ experience as a Tier 3 engineer in an enterprise-level or infrastructure operations environment
Demonstrated hands on experience and strong working knowledge in the following areas: Windows Server administration and troubleshooting
Virtualization platforms such as VMware or Hyper-V
Active Directory, including AD DS, authentication services, Kerberos, SAML, and ADFS
Load balancers and related application delivery technologies such as F5 and Citrix ADC
Server monitoring and reporting tools such as or similar to ServiceONE, Glueware, or NetBrain
DNS/DHCP/IP addressing and related infrastructure services
Storage, backup, and restore technologies (i.e CommVault, Acronis)
Security tools and platforms such as Trellix, Zscaler, AppControl, and Qualys
Cloud platforms and technologies such as AWS and Azure
Proven experience in troubleshooting and resolving complex server, virtualization, and Windows infrastructure issues
Working knowledge of ITIL processes or similar best practices (e.g. Change, Incident, Problem Management)

Nice To Haves

Scripting and DevOps tools and languages (e.g. PowerShell, Python, GitHub, etc.) would be an advantage
Experience with global IT operations following the sun support
Previous experience working in a GxP environment would be ideal, though not mandatory
Experience leveraging AI-powered tools (e.g., Microsoft Copilot, Azure AI, AIOps platforms) to improve infrastructure operations, incident management, root cause analysis, automation, and service reliability.
Familiarity with AI-driven monitoring, predictive analytics, and operational automation to enhance performance, capacity management, and issue prevention.
Understanding of AI security, compliance, and responsible use within regulated and manufacturing environments.
Microsoft certifications such as MCSA, MCSE, or equivalent will be an advantage
Industry-recognized certifications such as VCP, ITIL, PMP, or security-related certifications are a very welcome plus
Excellent communication and negotiation skills within a matrix organization
Proven people management skills are a very welcome plus
Ability to work under pressure with limited supervision

Responsibilities

Support demand management, planning, implementation, and deployment of server, hosting, virtual machine, and Windows-related projects driven by business and IT initiatives
Assess server, hosting, virtualization, and Windows-related requirements to meet site business-driven investment projects and partner with corporate infrastructure teams to deliver requirements in line with project needs
Assess the business impact of operating system patches, firmware upgrades, server replacements, and virtual machine changes, and align with negotiated maintenance windows to ensure there is no disruption to the business
Troubleshoot and partner with corporate infrastructure teams to resolve complex incidents related to Windows Server, virtualization platforms, hosting environments, storage connectivity, and related infrastructure services
Manage virtual machines, templates, and the provisioning of new servers and associated infrastructure components
Monitor server and platform performance to ensure compute, memory, storage, and virtualization capacity is sized appropriately to meet business needs
Monitor devices and services proactively to identify and resolve issues before they disrupt service
Monitor backup, restore, and availability services to ensure systems remain protected and recoverable
Scope new access, configuration, or security changes when new server or hosting infrastructure is introduced into the environment
Adhere to project management and ITIL best practices and methodologies across initiatives, system deployments, troubleshooting sessions and projects while meeting timelines, budgets, and business deliverables
Ensure changes align with business priorities, and that new servers, virtual machines, and related services are successfully transitioned into production by following standard processes
Drive continuous improvement initiatives to improve services, reduce issues reoccurrences with long term CAPAs, optimize processes and drive financial savings