IT Operations Technician

Nucor

1d•Onsite

About The Position

Welcome to Nucor, where our unique culture sets us apart. Joining Nucor means becoming part of North America's largest steel and steel products manufacturer, offering unmatched career opportunities and stability. We are known for our innovative sustainability practices and are the continent's largest recycler. Our vibrant culture, built on personal connections and teamwork, empowers every team member with the freedom to innovate and contribute to our collective success. Experience a workplace where safety, efficiency, and meaningful personal connections define every day, enriching both our teammates and the communities we serve. Nucor supports its teammates with top-tier benefits like Medical, Dental, Vision, and Disability Insurance, 401K and Roth accounts, Profit sharing, Pay-for-performance bonuses, Paid parental leave, Tuition reimbursement, Stock program, Scholarships and more. Nucor Business Technology (NBT) is seeking qualified applicants for the position of IT Operations Technician I. This position is responsible for configuring, operating, and maintaining various systems while supporting internal IT partners at the local division. The IT Operations Technician will provide technical support to Nucor Steel Gallatin as required. Installing, configuring, testing, and supporting various business applications and infrastructure hardware (networking, computers, camera systems, wireless hand-held devices, etc.). This is a full-time, permanent position with the Nucor Business Technology team, and relocation to Ghent, KY is required.

Requirements

1-year technical experience supporting users with items such as computers/laptops, desk phones, mobile phones, printers.
IT related associate degree, or equivalent combination of experience and education will also be considered.
Ability to travel as needed to support other divisions as well as working weekends/nights as needed.
Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.

Nice To Haves

Experience installing, configuring, and troubleshooting MS Windows, Office 365 including mailbox setup, and other basic Windows applications.
Experience assembling, maintaining, upgrading, and troubleshooting computer hardware and peripherals.
Experience troubleshooting networking equipment, Conference rooms audio/visual, and Security systems and components such as cameras and badges.
Experience with workstation imaging software and an MDM solution such as Intune
Experience in a heavy industrial setting
Customer support or helpdesk experience
AZ-900 Certification
Microsoft Intune fundamentals
MD-102 Endpoint Administrator Associate certification
PowerShell Experience
Cloud Migration Experience
Microsoft ADO Experience
Agile Mindset Experience

Responsibilities

Provide technical support to employees using phone, email, chat, and the ticketing system; provides in-person support to onsite employees and remote support to other locations.
Order, configure and deploy new equipment and manage used inventory and returned/loaner hardware and peripherals for timely disposition.
Assist in the implementation/installation, maintenance/troubleshooting, and licensing of software/applications.
Troubleshooting and maintaining certain IT infrastructure equipment such as computers/laptops, phones, printers, conference room, digital signage, servers, access control systems and network devices
Create and support user account and group membership setups.
Procure, setup, configure, distribute and troubleshooting of all mobile devices.
Work on projects and perform other duties as assigned.
Create and maintain documentation.
Work a rotational on-call IT support schedule to include evenings and weekends as assigned.